Job Description

Job Overview

At our office, we're not just about teeth - we're about the people. Our practice is built on compassionate care, clinical excellence, and a team culture that feels like family. We're looking for a bright, motivated, and personable Patient Care Coordinator to be the welcoming face of our practice and the steady hand behind our front-desk operations.

What you will do:

As our Patient Care Coordinator, you are the first point of contact for our patients - in person, over the phone, and through digital communication. You ensure every patient feels seen, heard, and cared for from the moment they enter our practice. This is more than just a receptionist's job -- it's about creating a seamless, warm, and professional experience that reflects our commitment to exceptional patient care.

Key Responsibilities:

Greet patients with a smile and friendly demeanor Coordinate patient scheduling, appointment confirmations, and efficient calendar management Answer phone calls and emails with courtesy and clarity, providing prompt assistance or direction Verify and update patient information, including insurance and health history Process payments, issue receipts, and maintain accurate billing records Manage patient check-in and check-out procedures smoothly and efficiently Communicate with dental team members to ensure appointment flow and preparedness Maintain a clean, organized, and welcoming reception area

What We're Looking For:

Previous dental receptionist experience is preferred.

Strong communication and interpersonal skills Confidence working with scheduling software (experience with Tracker is an preferred) Professional appearance and a genuine love of helping people Ability to multitask, stay organized, and thrive in a busy environment A proactive problem-solver who brings calm and positivity to every interaction
If you're ready to bring your energy, organization, and passion for people into a fast-paced dental office that treats its patients - and its team members - like family, we'd love to meet you!

Job Types: Full-time, Permanent

Pay: $21.75-$25.75 per hour

Expected hours: 44 per week

Benefits:

Dental care On-site parking
Ability to commute/relocate:

Hamilton, ON L8P 1A1: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have experience with Tracker Dental Software?
Experience:

Dental receptionist: 1 year (required)
Work Location: In person