Job Description

About Urban Grocer

If you are passionate about food and ready to shape a modern, on-trend deli in Victoria's most vibrant independent grocery store, this is your opportunity. Urban Grocer offers a full-service grocery experience that combines quality, convenience, and community spirit. We're looking for a creative, energetic, and business-minded Deli Manager who's ready to lead, innovate, and make a real impact.

Why Join Us?

Work in a supportive and respectful team environment Competitive pay and performance-based bonus Comprehensive health and dental benefits 20% staff discount on groceries Opportunity to lead and shape a department with untapped potential Potential to oversee the meat section (prepackaged and overwrapped--no meat cutting required)

About the Role

The Deli Manager is responsible for overseeing all aspects of our deli department, including staffing, production, merchandising, and customer service. We're looking for someone with vision--someone who gets excited about introducing quick meals that reflect today's food trends: like healthy proteins, hearty greens, and convenient meal solutions that inspire customers. With equipment like an in-store oven and a strong foundation of roasted chicken, wraps, and salads, there is ample room to innovate.

This is not just a supervisory role--it's a chance to build something special.

Key Responsibilities

Leadership & Staff Development

Hire, train, schedule, and manage deli staff Foster a positive and motivated team culture focused on food, quality, and service Provide coaching and feedback to support growth and performance Lead by example, ensuring professionalism, engagement, and accountability

Product Innovation & Customer Experience

Curate and develop a standout deli product mix that reflects current food trends Create attractive displays and merchandising to boost sales and delight customers Ensure superior product quality, freshness, and presentation Engage customers, answer questions, and resolve issues with professionalism

Operations & Financial Accountability

Maintain proper inventory levels and accurate ordering Monitor and control costs, waste, and shrink Meet departmental sales targets and manage labour budgets Ensure health, food safety, and cleanliness standards are consistently met Coordinate repairs and maintenance of equipment

Optional (if applicable)

Oversee the meat department if it aligns with the candidate's skills and interest (no butchery involved)

Qualifications

Minimum 2 years of experience managing a deli, cafe, or foodservice department Strong leadership and communication skills Passion for food trends, health-conscious offerings, and customer experience Organized and business-minded with a knack for spotting what will sell Experience with ordering, scheduling, and inventory systems Ability to work hands-on and lead a busy team in a fast-paced environment

How to Apply

Please apply with your resume

and a cover letter

telling us why you're the right fit for this role and what kind of food offerings you'd love to introduce.

While all applications are appreciated, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $24.00-$28.00 per hour

Benefits:

Dental care Discounted or free food Extended health care Paid time off Store discount Vision care Wellness program
Work Location: In person