Job Description

Dealer Technical Support Representative

Location:

Calgary, AB (On-site)

Employment Type:

Full-time

About Gemstone Lights

At Gemstone Lights, we're innovators in smart permanent outdoor lighting -- combining creativity, technology, and craftsmanship to help our customers transform their homes and businesses. Our network of trusted dealers across North America depends on us for training, support, and technical expertise to deliver exceptional results.

We're growing and looking for a

Dealer Technical Support Representative

to join our team. This role is critical to helping our dealers succeed -- by providing expert technical support, guiding them through installations, and ensuring they have the confidence and knowledge to showcase Gemstone Lights at their best.

What You'll Do

Serve as the main technical point of contact for our dealer network. Provide troubleshooting support and answer product-related questions via phone, email, and virtual meetings. Conduct onboarding and training sessions with new dealers, including guided design calls and first-install mentorship (typically on their own property). Assist with design and installation questions -- from layout planning to wiring, connectivity, and system setup. Collaborate with the dealer sales and training teams to ensure a seamless onboarding experience. Document common issues, share feedback with the product and support teams, and help improve our knowledge base and training materials.

Who You Are

A natural problem solver with a passion for helping others succeed. Comfortable talking through technical topics and explaining complex ideas simply. Organized, proactive, and a strong communicator -- both written and verbal. Excited about technology and learning new systems quickly.

Qualifications

Some technical background or experience in a related field (e.g., electrical, networking, low-voltage systems, home automation, or technical support). Prior experience in customer support, technical support, or dealer relations is a strong plus. Experience in the lighting or smart home industry is

not required

-- we'll provide full training. Proficiency in computer systems, remote support tools, and CRM software.

Why You'll Love Working Here

Work with a passionate, supportive, and fast-growing team. Be part of an innovative company that's redefining smart outdoor lighting. Opportunities for growth and advancement within a thriving organization. Competitive compensation and benefits.

How to Apply

If you're passionate about technology, enjoy helping others, and want to join a company that's lighting up the industry, we'd love to hear from you!

Apply today with your resume and a brief cover letter sharing why you'd be a great fit for Gemstone Lights.

Job Type: Full-time

Pay: $65,000.00-$75,000.00 per year

Benefits:

Casual dress Company events On-site gym On-site parking Paid time off
Work Location: In person