Job Description

Company Overview

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Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.



Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

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The Data Center Sites Technician III will be responsible for day-to-day data center support activities, including but not limited to:

server and network hardware installation, copper / fiber-optic cabling, "layer 1" troubleshooting and IT asset management. Network HW and CLI troubleshooting Be comfortable using and troubleshooting Linux and server level BIOS issues


The Site III Technician will need to be conversant in common networking hardware Command Line Interfaces (CLI) such as Cisco, Arista, Dell, and Juniper. The Site III Technician will also need to be skilled in using and navigating different flavors of Linux. Sites III Technician to monitor and respond to hardware and software issues, utilizing industry standard ticketing system and to provide clear, timely and appropriate customer communications. Sites III Technician activities to be governed by Standard Operating Procedures (SOPs), Program, Safety and Security Policies in order to meet requirements for quality and quantity of work. Sites III will be required to join an on-call rotation for after-hours support. Sites III Technicians actively participate in the change management process, both checking in a monitoring production and preventative maintenances.

Required Skills:

Must provide own transportation to work location(s) Must (have ability) be able to respond to any on-call request within 1 hour Able to update asset management data as required, using scanners Effectively utilize ITSM / DCIM workflow management system Be familiar with, use and troubleshoot Linux OSes Be able to configure, troubleshoot and navigate network hardware command line interfaces Able to manage server, switch, router, storage and other hardware lifecycle processes Able to understand how to correctly and effectively run cabling - e.g. power, Cat6, SM/MM fiber optic and Infiniband Cabling Strong written communication skills required to properly document tickets, send customer emails and communicate within the team Strong proclivity towards multitasking and adaptivity Must be punctual and reliable and must be extremely well organized Requires strong interpersonal skills for working in a team environment Must have good time management skills, and be goal oriented to deliver good quantity/quality of work Must be willing to work as part of a team, but also on individual projects Able to operate material handling equipment - pallet jacks and forklifts, if certified Experience with O365 software desired Able to learn new systems, methodologies and procedures, including different types software/ hardware Comfort with being on your feet for the majority of work day Able to safely lift and move a minimum of 50 pounds Fluency in both written and spoken English

Required Experience:

Minimum 4 years of rack and stack experience OS provisioning/reprovisioning (e.g., from USB or network share) Boot strapping network devices and configuring IP addresses on these devices Minimum 1+ years basic Linux and scripting experience (e.g., checkout repo from GitHub, set up Linux environment, run and troubleshoot Ansible script) CompTIA Server+ certification (preferred) ITIL Foundation certification (preferred) DNS/DHCP ( Working knowledge of one or more ticketing systems, Jira preferred Working knowledge of server hardware (HP, Dell, Supermicro servers) Working knowledge of basic networking components and protocols (Cisco, Arista, Juniper) Knowledgeable in data center practices (e.g. fault tolerance, redundant cabling, calculating power usage, teaming, etc.) Strong cable management skills and experience running fiber and copper in a data center Basic understanding of electrical, HVAC, and cable infrastructure Excellent verbal and written communication skills Certifications in Data Center technologies are desired. (CCNA, CCENT) Layer 2 and layer 3 network troubleshooting ( Have installed, trouble-shot and navigated various flavors of Linux OSes

Compensation

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Estimated Pay Range:



Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

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At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.



Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.



We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.