Job Description

ABOUT THE ROLE The Data Administrator will be responsible for all data administrative tasks and function as part of the Patient Support Services team to support internal and external customers.
A DAY IN THE LIFE

• Analyzes and implements data quality administration requests (physicians, pharmacies, clinics, other as required)

• Maintain data health by researching available provincial websites, following standardized naming convention and minimum data set

• Assesses CRM change requests to determine priority and needs of the request for interface changes, system configuration changes or technical changes;

• Aids with data entry in our MS CRM system when team requires bulk entry as well as one-off data transaction cleanup activities;

• Builds simple reports in order to inform bulk data modifications to maintain superior data quality and business process.

• Merges duplicate records

• Recognizes when escalation of critical data requirements to the Business Applications Manager or other team members are needed;

• Complete system administration activities for the applications including new pharma launches in order to maintain the PSS specific configurable menu items, workflows and functions.

• Continuous quality checking and reconciliation;

• Collaborate with employees across the organization to ensure data needs are met, including troubleshooting and root cause analysis;

• Employee will maintain relevant level of knowledge of Health Canada GVP (Good Pharmocovigilance Practices) guidelines appropriate to their hired role which is to be provided at time of hire and annually. With this knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as required. Importing, pulling, cleaning, transforming, validating or modeling data;

• Report and document Adverse Events as per Pharmacovigilance requirements;

• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel;

• Other duties as delegated by BSRx PSS Management.

• Post-Secondary education
• Related experience in data administration
• High attention to detail and concern for accuracy
• Excellent verbal and written communication skills
• Very Strong PC experience and understanding of MS office applications, such as Outlook, Word, Excel, and Power Point.
• Experience with MS CRM is an asset;
• Experience working with Relational Databases (e.g. Customer Record Management systems);
• Exceptional interpersonal skills
• Advanced communication skills both written and oral;
• Providing excellent customer service internally as well as externally;
• Conflict resolution - mitigation capabilities;
• Strong sense of organization, prioritization of many demanding tasks, and attention to detail;
• Self-regulation of time management and the ability to multi-task and adhere to deadlines;
• Self-starter attitude and proven ability to take initiative;