Job Description

Imagine a job where YOU can utilize your exceptional interpersonal skills to liaise effectively with both internal and external teams.

Add a great collaborative team, a challenging variety of work, excellent work life balance, and you have imagined a job at the CLHIA.

About the CLHIA
CLHIA is the respected voice of Canada's Life and Health insurers. Our work concerns the lives of all Canadians. We work alongside our members to advance public policy solutions that ensure a sound and vibrant life and health insurance industry that allows Canadians to enjoy greater financial security and access to valuable supplementary health benefits. Every day at the CLHIA, we bring:

• our authentic selves to the job
• our best ideas to every challenge
• our open minds to other perspectives
• our full trust in one another?s abilities
• our commitment to exemplify respect, accountability, teamwork, and excellence in how we work together; and
• our genuine enthusiasm for a job well done ? whether it?s your own achievement or someone else?s.

We are a stable and secure association that has been busier than ever. We are a small close-knit team that works together to make sure the association runs smoothly. This position is currently a hybrid position where you are expected to attend the office at least 2 days a week.

The Right Fit
We believe the kind of person you are matters. We have a culture of respect and caring, and we want employees who will thrive in our environment. When we hire, we consider your potential and how you may fit with our team.

You will succeed here if you are:
An excellent communicator ? you will be collaborating with not only our internal team but with stakeholders and member companies. Your ability to communicate clearly and with several different parties will support your success.
Independent ? you are self-motivated and manage your time well. You are able to organize your day to meet often conflicting priorities and deadlines.
Flexible ? this is a position where you will have to approach an issue through different angles and the ability to analyze a situation or problem.

The Position:
Reporting to the Senior Manager, Communications, the Member Data Administrator provides day-to-day operation support for the CLHIA?s membership management and its related member communication databases as well as our event registration.

The position package includes:

• Prescription, dental and paramedical benefits
• A defined contribution pension plan with employer matching
• We also offer a competitive compensation package, with employer paid premiums
• 3 weeks paid vacation
• 10 sick days
• 2 floater days
• Hybrid work model based out of our Toronto or Ottawa office

What you will be working on:

• Providing hands-on support for CLHIA?s website, web-based member centre, and corporate directory to keep these key information platforms accurate and up to date.
• Managing website content including updating access rights, performing AODA compliance checks, writing and editing content.
• Performing website content and access audits to ensure CLHIA?s record retention schedule is adhered to.
• Assisting with creating new groups and making changes to existing groups within the corporate directory.
• Providing technical support to team members to help manage contacts and groups in our corporate directory, including generating member involvement reports.
• Performing occasional access and security audits for our web-based member centre.
• Maintenance of various cloud-based applications (i.e., Constant Contact, Uberflip, etc).
• Ensuring website publications meet accessibility (AODA) standards and act as back-up for corporate documents.
• Assist with various Office 365 requirements including end-user and administrator documentation.
• Assist with managing additions and non-renewals, responding to member requests, welcome packages, adding to various lists and publications, and overall web-maintenance.

What you will bring:

• Completion of three (3) years post-secondary education.
• A minimum of five (5) years of experience, or education and experience in CRM or database support, including managing database contacts and distribution lists for sales, client or member service, or communications and marketing.
• Advanced knowledge of SQL, Lotus Notes or equivalent CRM platforms (report generation, data processing, data audits and cleansing, data extraction).
• Advanced knowledge of MS Office and database applications including Excel with data management skills.
• Proficiency with application database management both as an administrator and as an end-user.
• Familiarity with SharePoint and Office 365 applications.
• Strong problem-solving and critical thinking skills.
• Ability to prioritize workflow and maintain attention to detail with a high degree of accuracy.
• Demonstrated initiative and the ability to work with a high degree of autonomy.
• The ability to tactfully handle member inquiries and disputes one-to-one.
• Excellent communication and interpersonal skills, including training and presentation skills.
• Knowledge of event database management and online payment processing, an asset.
• Experience with HTML and website layout, an asset.
• French language skills and a familiarity with the association sector are assets.

How to apply:
Please submit your resume through Indeed or email to clhiacareers@clhia.ca (mailto: clhiacareers@clhia.ca)
The CLHIA is committed to ensuring fair and inclusive employment practices. On request, we provide accommodation for applicants with disabilities in accordance with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005. If you require accommodation, please advise us. We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.