Job Description

About Introhive
Introhive is an AI-powered SaaS platform designed to help organizations realize the full value of their relationships and underutilized data across their business to increase revenues, employee productivity and to improve customer experience management.
We\xe2\x80\x99ve grown a lot since we began our journey in 2012, but our core mission remains the same \xe2\x80\x93 help B2B organizations capture and deliver Customer Intelligence to teams, when and where it matters most to find, win, and grow more business.
Introhive is the fastest growing B2B customer intelligence platform, recognized as a category leader in sales intelligence and data quality management software by G2 Crowd, a top 10 fastest growing technology company in Deloitte\xe2\x80\x99s Fast 50 Awards three years in a row, and the MarTech 2020 Breakthrough Award winner for Best CRM Innovation.
Leading brands in Technology, Commercial Real Estate, Financial Services, Accounting, Legal and Consulting trust Introhive for sales enablement and relationship intelligence.
The Opportunity
Introhive is currently looking for our next Customer Success Manager to join the Hive! We are a growing organization with loads of opportunity and a varied day-day that would keep anyone engaged and excited! This position can be located remotely within Canada or the US. The Customer Success Manager (CSM) will support the post-sales customer lifecycle as it relates to customer adoption, on-going success, maintaining satisfaction and ensuring retention.
Your Responsibilities
CSMs are an essential component of Introhive\xe2\x80\x99s success. As the chosen candidate you must have a strong understanding of our Customers\xe2\x80\x99 business objectives and the ability to identify and articulate how our solution supports achievement of the Customers\xe2\x80\x99 strategic business goals. The CSM will be expected to:

• Work with clients to establish critical goals
• Drive customer toward full value realization
• Deepen customer relationships and create new ones
• Manage account escalation
• Monitor account health; take action to improve health and/or mitigate risk
• Nurture customers for advocacy
• Drive product adoption
• Cross-functional collaboration on projects and systems
• Renewals & upsells

Qualifications

• 5 to 10 years experience in a similar role
• Bachelor Degree in Business and Administration or equivalent
• Collaborative team player as you will work alongside Marketing and Sales alike.
• Familiarity working with clients of all sizes.
• Impeccable written and verbal communication skills.
• Detail oriented and analytical
• Familiarity with CRMs and data tools
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

Why Introhive?
At Introhive, we are proud to be an equal-opportunity employer, fostering a workplace that values diversity, inclusion, and belonging. We embrace and celebrate the unique perspectives of every individual, and we are committed to providing a fair and inclusive environment for all our team members.
We are one TEAM! We attract the best and brightest and we empower them. We value each other and do what it takes to make each other successful. We treat our customers and partners the same way. We embrace the power of unity, diversity, and collaboration in all that we do.
Hiver Perks Some Hiver Perks are available only to full time permanent employees of Introhive.

• Flexible Work Hours
• Remote Work Supported
• Health & Dental Benefits
• Employee EAP
• Employee Resource Groups
• Mentorship Programs
• Continuing Education Programs
• Unlimited Paid Time Off
• Retirement Plans
• Maternity/Parental Leave
• A Chance to be Part of Something Great!