Job Description

Job description

Role Responsibilities:

Assigning, monitoring and executing incoming service calls

Strong focus on professional customer service

Problem solving of day to day activities

Service Job management/entry

Customer relationship management and ongoing work order management

Administrative responsibilities

Proactively identify potential problems and provide spot rates.

Dispatch all modes of transportation,Negotiate rates with carriers.

Qualifications:

Excellent communication skills, a strong listener

Experience with answering calls, interacting in a professional manner with customers, forwarding calls and taking messages as required

High energy and able to multi-task

Strong analytical thinker. Scheduling involves balancing many variables

Scheduling duties and jobs to our Technicians

Ability to schedule and prioritize calls for customers and technicians

Ability to maintain accurate information

Strong learning aptitude with a technical flare

Ability to master product knowledge to properly assess service calls

Strong analytical thinking and ability to improve processes

Self managing, motivated and driven individual

Ability to work closely with the entire team or as an individual, and have exceptional people skills

Detail oriented and excellent time management skills

Working Hours- 9 am to 5 pm Monday to Friday

Job Type: Full-time

Salary: $17.00-$20.00 per hour

Schedule:

8 hour shift Day shift
Education:

Secondary School (preferred)
Job Type: Full-time

Salary: $17.00-$20.00 per hour

Schedule:

8 hour shift Monday to Friday Morning shift
Ability to commute/relocate:

Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (preferred)
Job Type: Full-time

Pay: $17.00-$20.00 per hour

Schedule:

8 hour shift Day shift Monday to Friday Morning shift
Ability to commute/relocate:

Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Education:

College graduate
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift
Education:

Bachelor's Degree (preferred)
Experience:

Call center: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person