Technical Customer Service Representative
Calgary, AB, Canada
Job Description
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About Us: ENA Solution Inc., a cutting-edge tech startup based in downtown Calgary, is a trailblazer in smart building control solutions. We specialize in designing and manufacturing intelligent thermostats exclusively for industrial and commercial buildings, driving unparalleled operational and energy efficiency. At ENA Solution, we value team members dedicated to excellence, efficiency, and impactful contributions. Join our innovative team to revolutionize smart building control and embark on a fulfilling and impactful career with ENA Solution. Position Overview: We are seeking a talented individual to join us as a Technical Customer Success Representative. In this role, you will be the first point of contact for customers, providing technical support related to installation troubleshooting, software usage, and application support. Utilizing your analytical and organizational skills, you will assist customers in resolving issues and ensuring their satisfaction. Join us on this journey toward excellence in smart building control at ENA Solution. Key Responsibilities:
- Provide inbound/outbound technical support via phone, email, and chat.
- Manage projects involving remote installers, including coordination, troubleshooting, and answering installer questions.
- Develop knowledge and understanding of ENA products, effectively communicate issues and areas for improvement
- Oversee project management of contract installers and resolve operational issues.
- Update documentation and instructional videos.
- Document, track and drive resolution of issues using HubSpot ticketing.
- Conduct customer install audits.
- University or College education in a technical field is a must. HVAC Knowledge is considered a plus.
- Willingness to learn and follow processes to ensure we provide the best customer journey possible.
- Proven ability to learn on the go.
- Customer-centric "get it done" attitude.
- Exceptional communication skills (proficient in written and spoken English).
- Strong analytical and problem-solving skills based on customer and partner feedback.
- Proficient in the use of Microsoft Office (outlook, word, excel, teams) software
- Part-time position: minimum 20 - up to 40 hours per week, with a minimum commitment of 2 weekends per month.
- In-office attendance is mandatory. Our office is located in downtown Calgary, a 5-minute walk from the c-train.
- Opportunity to join a rapidly growing user base.
- Be a key player in a Calgary-based tech company.
- Work within a small, close-knit team at our brand-new downtown Calgary office.
- Support continuous learning and personal development.
- Opportunities for growth within the organization.
- Weekends as needed
- Secondary School (required)
- Customer service: 3 years (required)
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Job Detail
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Job IdJD2300613
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCalgary, AB, Canada
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EducationNot mentioned