Job Description

Overview

Since 1979, Maddocks Group - Industrial Filter Division has been a trusted Canadian manufacturer of custom filtration solutions for various industries across all sectors. Our commitment to quality, precision and performance has made us a preferred partner for companies that depend on clean, reliable operations.

We are seeking a motivated and dynamic Customer Service/Sales Representative to join our Hamilton team. In this role, you will be responsible for engaging with clients, understanding their needs, and providing tailored solutions to enhance their experience. The ideal candidate will possess a strong background in sales and customer service, with the ability to effectively communicate and negotiate with clients. This position is ideal for technically minded professional who values accuracy, communication and customer satisfaction.

Key Responsibilities:

Serve as a primary point of contact for customer inquires, quotations and orders. Prepare detailed quotes for custom filter products based on customer specifications. Provide product recommendations and technical support to ensure optimal solutions. Coordinate with design solutions, production and logistic teams to meet customer requirements and delivery schedules. Utilize CRM software to manage customer relationships and track sales activities. Enter and manage order entry, documentation and communication through the sales process by addressing inquiries, resolving issues, and ensuring client satisfaction. Maintain relationships with existing customers while identifying new sales opportunities. Negotiate contracts and close sales deals while maintaining positive client relationships. Maintain accurate records of sales activities for reporting and trend analysis

Skills:

Strong negotiation skills with a proven track record in B2B sales. Experience in telemarketing and technology sales is highly desirable. Proficiency in using CRM software for managing customer interactions. Excellent communication skills in English, both verbal and written. Ability to develop business through inside sales techniques. Familiarity with outbound calling strategies and warm calling practices. Knowledge of marketing principles related to customer engagement and retention. A customer-centric approach with a focus on delivering exceptional service. Join us as we strive to provide outstanding solutions that meet our clients' needs while fostering a collaborative work environment that encourages growth and success.

Qualifications:

Minimum 2 years of experience in customer service, inside sales and order desk roles (manufacturing or industrial environment preferred). Strong communication, organization, problem-solving with high attention to detail. Proficiency with Microsoft Office (Excel, Outlook) and experience using ERP or CRM systems. Technical aptitude with the ability to interpret drawings, specifications, or product data. Knowledge of filtration systems, industrial process equipment considered an asset.
At Maddocks Group - Industrial Filter Division, we take pride in designing and manufacturing filtration solutions that keep industries moving. If you share our commitment to quality, precision and customer service, we would like to hear from you.

Please submit your resume and cover letter to hr@maddocksgroup.com with subject line " Customer Service / Inside Sales - Hamilton ". Maddocks is an equal opportunity employer and we thank all applicates for their interest; however, we will only contact those selected for an interview.

Job Type: Full-time

Pay: $40,000.00-$50,000.00 per year

Benefits:

On-site parking
Work Location: In person