Job Description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and were looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then youre the person we are looking for! PAL Airlines is currently seeking Customer Service Specialists to join our team in St. John's, NL. Duties and Responsibilities:

• Provide to passengers and airport locations, accurate information regarding flight interruptions, delays, and cancellations.
• Rebook and reroute affected passengers to their destination, ensuring minimal inconvenience and delays.
• Provide updates to passengers on the status of their flight and assist with alternative arrangements.
• Monitor and manage flight disruptions, making real-time decisions to minimize passenger impact and ensure customer satisfaction.
• Maintain accurate and up-to-date records of passenger information, flight disruptions, and customer interactions.
• Communicate effectively with other departments and teams, including operations, reservations, and airport staff.
• Continuously improve customer service processes and procedures to enhance the overall passenger experience.

Qualifications:

• High school diploma or equivalent; further education preferred.
• Proven experience in a customer related role, preferably in the aviation or travel industry.
• Strong communication and interpersonal skills.
• Ability to multitask and handle high-pressure situations with a positive and customer-focused attitude.
• Proficiency in Microsoft Office and experience with reservation systems preferred.
• Ability to work evenings, including weekends and holidays.

What we offer:

• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Program
• Personal travel privileges with PAL and interline agreements with multiple airlines

CLOSING DATE: Applications will be accepted until December 21, 2023. PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply. Only those candidates selected for an interview will be contacted. Thank you. #PALAirlines