Job Description

Company Overview

Union Lighting & Decor is a family-owned home decor retailer with over 100 years of experience. We pride ourselves on our employee-centered culture and our commitment to providing personalized customer service. Our beautifully curated showroom in Montreal offers a wide range of products for residential, commercial, and industrial clients.

Summary

As a Customer Service Representative at Union Lighting, you will play a vital role in ensuring customer satisfaction and fostering relationships with our clients. Your expertise in customer service will contribute to our mission of helping customers achieve their dream spaces while enjoying the journey with us.

This is a full-time, in-person position. Weekend availability is required.

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues promptly. Assist customers in selecting products that meet their needs and preferences. Utilize upselling techniques to enhance the customer shopping experience. Maintain accurate records of customer interactions and transactions. Demonstrate product knowledge to effectively communicate features and benefits. Collaborate with team members to ensure a seamless shopping experience for customers.

Requirements

Proven experience in customer service or sales roles is preferred. Strong communication skills, both verbal and written, are essential. Ability to handle multiple tasks efficiently while maintaining attention to detail. Familiarity with data entry processes and phone etiquette.
If you're passionate about creating beautiful spaces and delivering outstanding service, we invite you to apply today and join our dedicated team at Union Lighting!

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Apercu de l'entreprise

Union Luminares & Decor est un detaillant familial en decoration interieure qui cumule plus de 100 ans d'experience. Nous sommes fiers de notre culture axee sur nos employes et de notre engagement a offrir un service a la clientele personnalise. Notre salle d'exposition soigneusement amenagee a Montreal propose une vaste gamme de produits pour une clientele residentielle, commerciale et industrielle.

Sommaire

A titre de representant(e) du service a la clientele chez Union Luminares, vous jouerez un role essentiel dans la satisfaction de nos clients et le developpement de relations durables avec eux. Votre expertise en service a la clientele contribuera a notre mission : aider nos clients a creer l'espace de leurs reves tout en rendant leur experience agreable et memorable.

Il s'agit d'un poste a temps plein en presentiel. La disponibilite les fins de semaine est requise.

Responsabilites

Offrir un service a la clientele exceptionnel en repondant rapidement aux demandes et en resolvant les problemes. Conseiller les clients dans le choix de produits correspondant a leurs besoins et a leurs preferences. Utiliser des techniques de vente suggestive pour bonifier l'experience d'achat. Maintenir a jour et avec exactitude les dossiers des interactions et transactions avec les clients. Faire preuve d'une bonne connaissance des produits afin de presenter clairement leurs caracteristiques et avantages. Collaborer avec les membres de l'equipe pour assurer une experience d'achat fluide et agreable.

Exigences

Experience pertinente en service a la clientele ou en vente (atout). Excellentes habiletes de communication, tant a l'oral qu'a l'ecrit. Capacite a gerer efficacement plusieurs taches a la fois tout en maintenant un grand souci du detail. Connaissance des processus de saisie de donnees et des bonnes pratiques telephoniques.
Si vous etes passionne(e) par la creation de beaux espaces et que vous souhaitez offrir un service remarquable, nous vous invitons a poser votre candidature des aujourd'hui et a joindre notre equipe devouee chez Union Luminares !

Job Type: Full-time

Benefits:

Company events Extended health care On-site parking Store discount
Application question(s):

Why do you want to work at Union Lighting and Decor?
Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (required) Retail sales: 1 year (preferred) Microsoft Excel: 1 year (preferred) Shopify: 1 year (preferred) POS: 1 year (preferred) Zendesk: 1 year (preferred) Inventory management: 1 year (preferred)
Language:

French (required) English (required)
Work Location: In person