Job Description

Job Title:

Customer Service Coordinator (Bilingual)

Location:

Dartmouth, NS

Department:

Sales

Reports To:

Customer Experience Manager

About Us:

At Nature's Way Canada, our mission is to responsibly enhance the health and well-being of individuals both within Canada and globally. We are committed to delivering high-quality natural health products that promote healthier lifestyles. Guided by our enduring dedication to health and happiness, we aim to make a meaningful and lasting impact on our customers, employees, communities, and the environment.

We're building a workplace where diversity, equity, and inclusion (DEI) are not just values, but daily practices. We believe that wellness extends beyond the products and services we offer, it's about how we support and respect each other at work too.

Nature's Way Canada has been recognized as one of Atlantic Canada & Nova Scotia's Top Employers for 2025, making it a great place to work.

Position Overview:

Nature's Way of Canada wants you to join our growing company and team. We are currently searching for an experienced and talented Full-time Customer Service Coordinator to join our Customer Service team. This is a remote position, based out of our Dartmouth head office in Nova Scotia.

Fluency in both spoken and written French and English is a mandatory requirement for this role.

Nature's Way is known world-wide as a leading provider of high-quality natural medicines and nutritional supplements, including an expansive line of herbs, nutritional oils, probiotics, and multivitamins.

Reporting to the Customer Experience Manager, the Customer Service Coordinator is responsible for servicing and maintaining an existing base of customers and is accountable for the overall satisfaction of customer accounts. This position requires someone who is self-motivated, detail-oriented and works well both independently and in a team.

Key Responsibilities:

Provide excellent customer service to ensure highest level of customer satisfaction by answering all incoming customer service inquiries, via phone and email. Promptly respond to customer requests and address customer concerns by ensuring an initial contact is made with the customer, within the current business day. Meet specified service level requirements and provide feedback for continuous improvement. Remain current on technical information regarding natural health products industry and new and existing Nature's Way products in order to effectively respond to client inquiries and concerns. Effectively promote Nature's Way products and educate customers. Accurately receive and process customer orders - track as required. Effectively work in close collaboration with outside sales representatives and other departments such as marketing and accounting.

Required Qualifications:

Minimum 1 to 3 years of experience in a phone-based office environment. Strong customer service background and experience is required. Strong technical aptitudes and computer skills (Word, Excel, PowerPoint, Outlook). Consultative selling background and experience would be an asset Exceptional organizational skills and high attention to detail Outstanding interpersonal and relationship management skills Highly driven and positive team player Ability to work through rejection while maintaining a positive attitude Strong verbal and written communications skills. Knowledge of natural health products industry would be considered an asset. Experience with SAP and/or CRM tools would be an asset. Bilingual Requirement: The ability to communicate fluently in both spoken and written French and English is essential for this role.

Why Join Us?

It is Nature's Way Canada's philosophy to inspire and promote a physically and emotionally healthy workforce. To enhance the health of every employee and their families, we've created an environment to foster our philosophy. All eligible employees receive:

Competitive pay and paid time off Excellent health and dental benefits Company RRSP matching program Comprehensive Wellness initiatives to promote a healthy lifestyle You Belong perk for those planting roots in Canada Employee Discount Program on all NWC products Formal Educational Assistance Employee Recognition Programs

How to Apply:

Please send a recent copy of your resume and cover letter referencing competition number NWC2506 to

CareersCanada@naturesway.com

. This posting will close on

07/28/2025.

We thank all applicants for their interest. We will contact those applicants chosen for an interview.

At Nature's Way Canada, we are committed to helping people live healthy lives. This commitment starts from within - with our vision to create a happy and healthy workforce that is diverse and where every employee feels inspired, included, with a sense of belonging and valued every day. The communities that we serve are vibrant, unique, and rich with diversity and we strive to reflect this within our team. Nature's Way Canada is proud to be an equal opportunity employer, and all qualified candidates will be carefully considered - regardless of race, gender and gender identity, sexual orientation, national origin, disability, or any other characteristic. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Job Types: Full-time, Permanent

Pay: $80,000.00-$85,000.00 per year

Benefits:

Company events Dental care Disability insurance Employee assistance program Life insurance On-site parking Paid time off Profit sharing RRSP match Store discount Tuition reimbursement Vision care Wellness program Work from home
Schedule:

Day shift Monday to Friday On call
Work Location: In person

Application deadline: 2025-07-28