Customer Service Representative (residential Building)
Richmond, BC, CA, Canada
Job Description
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Customer Service Representative (Residential Building)
We are looking for a
Customer Service Representative (CSR)
to join our team at a residential building located in Richmond.This person will serve as a liaison between trades and residents, providing excellent customer service and assisting residents with their needs.
The role involves overseeing building services, coordinating maintenance activities, communicating with residents, and maintaining the building's calendar and access schedule.
Knowledge of Mandarin and/or Cantonese is an asset.
####
Key Responsibilities
Provide exceptional customer service to residents. Handle a high volume of phone calls and respond promptly to inquiries. Coordinate and provide daily access for trades to the units. Communicate effectively with residents and trades via email. Create and organize the calendar of building visitors and maintenance schedules. Escort trades during unit visits (approximately 20-40 units per day).
####
Qualifications & Skills
Previous experience in client service. Experience as a
Concierge
,Receptionist
, orBuilding Manager
is an asset. Strong proficiency in Excel, email communication, and scheduling tools. Excellent communication and organizational skills. Ability to work independently with minimal supervision.####
Job Details
Job Type:
ContractPay Rate:
$23-$24 per hourSchedule:
Monday to Friday, 9:00 AM - 5:00 PMLocation:
RichmondStart Date:
November 7Contract Term:
4 months, with the possibility of extensionEmployment Status:
EmployeeIf you are dependable, detail-oriented, and looking for a long-term opportunity, we'd love to hear from you! Please apply with your resume.
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Job Detail
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Job IdJD3109936
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRichmond, BC, CA, Canada
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EducationNot mentioned