Job Description

As a Seasonal Dispatch Customer Service Representative, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, communicate to appropriate stakeholders and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience.
Kindly note that this is a temporary opportunity offering a seasonal contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 10:00pm; therefore, your shift may vary with notice.
What We Offer:
Work Environment - Work in our beautiful Crown Street office building with access to a full fitness facility, onsite nurse, and a cafe
Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance
Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one
Wellness Support - With 24/7 access to our Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Your Responsibilities:
Generate sales leads that develop into new customers
Develop understanding of all our products to provide the best solution for our customer needs
Ensure accuracy when requests are logged, resolved and escalated where appropriate
Handle customer concerns and provide appropriate solutions or alternatives within the time limits; follow up to ensure resolution
Work collaboratively with other departments to assist in the resolution of issues or requests
Taking ownership for the consumer experience while maintaining professionalism at all times
Perform other duties as required to maintain and enhance consumer relations and departmental productivity
Your Skills:
Strong communication skills with an ability to quickly build rapport and maintain relationships
Problem solving/decision making skills
Good organizational skills, strong analytical skills and good interpersonal skills
Proven ability to multi-task
Excellent Customer Service Skills
Your Experience:
High School with Post-secondary education preferred
1-3 years Contact Center experience
Computer literacy is required
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.?
Job Requirements - Work Experience Customer Service
Job Requirements - Education Diploma/High School Equivalent

Skills Required