Job Description

Who We Are: MacEwen is a growing family-owned company that has established itself as an industry leader. We\xe2\x80\x99ve been around for 46 years, and we are still going strong!

About the role:

The Customer Service Representative reports to the Division Manager and will provide exceptional customer service in person and on the telephone. Process payments and invoicing for customers and respond to customer and driver inquiries.

This role is permanent full-time, Monday to Friday, and is based out of our Picton division.

What\xe2\x80\x99s in it for you:

• Competitive salary
• Fully paid training
• 3 weeks of vacation pay
• Company benefit plan after three months
• Matching RRSP program from the first day
• Opportunities to learn & grow and be paid more as you increase your skills and responsibilities

In this role, you will:

• Respond to customer inquiries, in person or on the phone
• Take customer orders for goods or services; promote goods or services; respond to inquiries and update accounts.
• Provide information about accounts; update accounts; initiate billing and process payments; and receive payment for services.
• Performs Accounts receivable tasks including contacting customers.
• Daily Bank deposits.
• Process over-the-counter Lubricant sales.
• Cardlock inventory Fuel movements.
• Cardlock administration.
• Complete and review daily truck reports.
• Ensure all customer billing is accurate and on time.
• Works to ensure customer files are up to date.
• Ensures supplier invoices are processed accurately and on time
• Communicate with drivers on matters of schedules, routes, and changes.
• Dispatch, reroute, or re-organize deliveries when required.
• Prepares progress reports to ensure processes are in control.
• Contributes to the month-end process.
• Works with sales and operations colleagues to assist in the coordination of installations and/or repairs.

Requirements

What We\xe2\x80\x99re Looking For:

• Completion of secondary school is required.
• 2+ years of experience in a customer service/clerical role is required.
• Someone who shares our company values.
• Proven ability to work with minimal supervision and exceed expectations.
• A high degree of proficiency in the use of Microsoft Office Suite.
• Exceptional communication and negotiation skills, verbal and written, and telephone.
• Accuracy and attention to detail.
• Ability to multi-task, and juggle competing deadlines and multiple priorities.

Benefits

Why work with us?

• Work with supportive teammates who are passionate about providing exceptional service.
• Access to personal development and technical training programs.
• Learn and collaborate with the best in the industry.

• \xe2\x80\x9cThe perks\xe2\x80\x9d include employee gym membership reimbursement, discounts on motor fuels at our service stations, and equipment and heating oil.

Before an offer of employment is extended, a minimum of two business references will be required, and candidates must complete pre-employment testing, which comprises a criminal record check and online assessments.

Please notify Human Resources if you wish to receive this job posting in a different format.

MacEwen Petroleum Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

INDHP

MacEwen Petroleum Inc.