Customer Service Representative Kiehl's (yorkdale Shopping Centre)
Toronto, ON, Canada
Job Description
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Kiehl\'s Since 1851 was founded as an old-world apothecary in New York City\'s East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl\'s we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood \xe2\x80\x93 and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl\'s! We have an exciting opportunity to join the Kiehl\'s family as a Kiehl\'s Skin Pro. This position is responsible for providing superior customer service and develop customer relationships that will result in repeat business.
Why Kiehl\'s:
- Monthly sales bonus potential on top of hourly base wage
- Generous quarterly gratis allocation
- Clear career growth opportunities
- Deliver Best- in-class experience to customers
- Identify clients\' needs and goals and assist them in finding and selecting appropriate products.
- Be able to demonstrate fundamental product knowledge (features, benefits, usage) and application techniques.
- Maintain client relations through follow-up calls and emails.
- Inform the clients regarding product prices and if there are any special offers available.
- Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling and cross-selling.
- Maintain the counter/store quality and merchandising: maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability.
- Regularly attend all scheduled shifts
- Retail and/or cosmetic experience preferred
- Customer service experience
- Great communication skills
- Analytical skills
- Basic computer skills
- Must be willing to work flexible hours including nights and weekends
- Must be 18 years or older
- Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis
- English mandatory, second language an asset
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Job Detail
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Job IdJD2119377
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationToronto, ON, Canada
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EducationNot mentioned