Job Description

Customer Service Representative, Full-Time Job Location: FFUN Collision Centre
Are you an aficionado in customer service? Have you ever thought about having a career instead of a job? At FFUN we think about it every day. We are in search of the superhero of the customer service world. We’re pretty smart around here, and we have a hunch that you’re someone who’s pretty good with people. Pair that with some quick fingers for data entry and the ability to make a great first impression and we’re a match made in heaven.
We have goals, like Big Hairy Audacious Goals, where, as one of Canada’s Best Managed Companies, we want to create 10 million FFUNtastic experiences. How do we get there? People like you. Be a part of that growth as an individual contributor within our FFUN Collision Centre in Saskatoon.
If you have a passion for people and career plans that shoot to the moon, then don’t make us beg. You are an important piece of our plans for the future so set up the last interview you will ever do!
What’s in it for You:

• Hourly range of $15-$18 based on experience
• Training & Development– How do you want to grow? We’ve got professional development plans out the wazoo and a leadership team that is focused on your personal and professional growth.
• Employee Discount– Do you love these products as much as we do? Even if you don’t, your shopping list for every birthday or celebration are already checked off.
• Corporate Gym Membership Rates - With our membership rates, you'll stay happy and healthy.
• Health, Dental & Insurance– You’re going to have a smile on your face every day, so we’ll make sure you can keep it pretty.
• Giving Back– From Hospital Foundations to local sports teams, we want everyone to have a little more FFUN in their lives.
• Pension Program – Employer-Employee matched contributions because we care about your future financial security.

What you’ll be doing:

• Working with insurance partners on physical damage claims and claims processing
• Follow up with customers to gather information, provide service updates and ensure complete customer satisfaction
• Develop and follow strategies and processes for maintaining contact with existing customers
• Be the first point of contact for our customers upon entry
• Processing invoices, accounts payable duties
• Manage customer information databases
• Setting and confirming customer appointments

We all do our part, here’s yours:

• Be consistent and transparent
• Inspire others, so the sum of the whole becomes greater than its parts
• Have a passion for growth and advancement

Some superhero traits we are looking for:

• Ability to prioritize, multi-task, and handle deadlines and high-pressure situations
• Customer service guru, in other words a people person
• Excellent verbal and written English communication skills
• Computer literate and telephone savvy
• Passion for teamwork
• Organization skills that put Marie Kondo to the test

FFUN Group, Canada’s fastest-growing motor and recreational group retailer with over 20 locations throughout Saskatchewan, British Columbia, Alberta and Ontario. As part of FFUN Group, we support our team to succeed in both their personal and professional lives. We are all about having FFUN and making the most out of life. To learn more about us, visit ffun.com
We are defined by our core values: Driven to Grow Team Player FFUN Attitude Down to Earth
If this sounds like the opportunity you’ve been waiting for, we’d love to meet you. Apply by visiting ffun.com/careers.