Job Description

About Us: Welcome to Lactalis Canada \xe2\x80\x93 where we take pride in being recognized as one of Forbes\' 2022 top employers! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian\xe2\x80\x99s favourite dairy brands such as like Black Diamond Cheese, Lactantia Milk, Astro Yogurt, Balderson Cheese, and Cheestrings. In fact, we\xe2\x80\x99re proud to say our products grace the shelves of an incredible 94% of Canadian households! With a 140-year legacy driven by innovation and unwavering quality, we\xe2\x80\x99re seeking like-minded individuals to join us in shaping our next chapter. About the opportunity: The Customer Service Representative serves as the primary customer service contact for nationally based customer accounts and ensures customer expectations are delivered consistently both internally and externally. You will be working on our Mississauga distribution centre (remote 2 days/week except for training period). Key Duties & Responsibilities

• Provide customer service to Warehouse and Distributor customers by receiving and responding/resolving issues, problems and concerns and providing information.
• \xc2\xb7Process all incoming orders with respect to all areas of order management by receiving inbound and outbound calls, faxes, and electronic orders, analyzing the data, and entering the orders manually/electronically to ensure customers\xe2\x80\x99 inventory levels are maintained.
• Manage daily investigations and validation for issues in relation to Lactalis Canada\xe2\x80\x99s 3rd Party Logistics providers and provide follow-up for closure to customers
• Investigate and validate customer deductions/OS&D\xe2\x80\x99s, fill rate fines and determine the appropriate credit/debit transaction for entry into SAP.
• Analyze customer order patterns to ensure order requirements are met and cost savings are implemented for the warehouse pick/pack/ship process.
• Manage daily product supply activities through the forecasting and demand planning transactions within SAP to optimize fill rates.
• Support Sales by analyzing customer issues, providing product summaries and recommend alternative solutions when needed.
• Liaison with internal departments to execute small project requirements for customers order to cash.
• Produce metric reports to summarize activity and identify repetitive and key product issues as well as customer scorecards.
• Manage the quality assurance process for all identified issues by receiving, tracking, and communicating relevant information to all stakeholders.

Education & Experience

• College diploma in Business, Marketing, or Logistics and/or relevant studies
• 3 - 5 years customer service or sales experience

Knowledge, Skills, and Abilities

• Excellent data entry skills with emphasis on accuracy and proficiency in using the numeric keypad
• Strong interpersonal, active listening, and communication skills
• High capacity to multi-task with strong organization skills
• Basic knowledge of standard office computer technology such as Microsoft Office products and the Internet.
• Strong analytical, problem solving, and decision making skills
• Able to work in a team environment with a strong sense of urgency and understanding of priorities
• Team player, understanding the needs, requirements and priorities of other functional groups
• Well developed presentation and communication skills
• High level of patience and courteousness
• Strong working knowledge of SAP an asset
• Bilingual (English/French) is a strong asset

What Lactalis will offer: Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:

• A Competitive Base Salary
• A Performance-Based Bonus System
• 4 Weeks of Vacation
• Benefits starting day 1
• A Pension Program with an Employer Match at 100% of up to 6%
• Tuition reimbursement plan of up to $3,000/year
• A Volunteer Day to give back to your community
• Learning and Development opportunities
• A commitment to internal career advancement with potential for international mobility

Our ESG commitment: Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do. At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world. Our commitment to DEI: Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We\'re dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone\'s true selves. We\'re committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities. Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team \xe2\x80\x93 confidentiality will be maintained. Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we\'ll contact you after signing a Job Offer. Job Type: Full-time Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Etobicoke, ON M9C 5G2: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)

Language:

• French (preferred)

Work Location: Hybrid remote in Etobicoke, ON M9C 5G2