Job Description

Parkway Ford a proud member of the AutoIQ Dealership Network that consists of 16 physical dealerships throughout Ontario as well as AutoIQ.com, our online retail store is seekin a Body Shop Customer Service Representative (CSR) to join our team. Our Collision business is growing and our team is in need of a new member to support them, our customers and insurance partners.

Purpose/Summary of Position:

The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer service, selling of services and processing transactions. CSR follows all procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides positive brand experience to all customers.

Required Qualifications:

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

Our leaders are excellent communicators who love working directly with both customers & co-workers and who are business people and people-people. Our leaders understand that the best team will provide the best customer service and as such, make attracting and retaining talent a top priority because it is critical to our success. Fostering a team of happy, empowered and engaged individuals is a key priority of this leadership role.

Candidates must possess:

• High school diploma or GED required
• Strong customer service and troubleshooting skills
• Experience working as a customer service representative for a body shop preferred but candidates with other automotive, customer service or administrative background will be considered
• Able to effectively communicate both verbally and in writing
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Professional appearance and manners
• Strong work ethic and positive team attitude

Why Chose Fix Auto Waterloo/Parkway Ford & AutoIQ?

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support

#IQETC

Parkway Ford

Department

Admin

Employment Type

Full Time

AutoIQ