Job Description

Customer Service Representative (CSR) - Join Our Growing Team!

Location: Vernon, BC

Hours: Monday to Friday, 8:00 AM - 4:30 PM

Wage: $23-$30/hour (depending on experience)

Vacation: Accrued vacation

Benefits: Eligible after 3 months

About Us

At

Vernon Air Conditioning, Plumbing & Electrical Services

, we've built our reputation on doing things right - delivering

exceptional workmanship, genuine care, and stellar customer service from the very first hello.

We're proud to be a

locally owned and operated company

serving Vernon and the surrounding communities. Our customers know us for our

professionalism, reliability, and high-quality workmanship

, and our team members value our

kindness, respect, and supportive environment.

As

Vernon's only five-star-rated trades company

with

over 500 Google reviews

, we hold ourselves to the highest of standards - built on

trust, consistency, and always doing what's right for our customers.

We're looking for someone who takes pride in being part of a respected, community-focused company - someone who's genuinely

proud to tell people where they work

and

confident in representing

a team known for exceptional service.

As we continue to grow, we're

thoughtfully expanding our Customer Service (CSR) department

to ensure we uphold the same five-star experience that earned us our reputation for excellence. There's

room to grow within the company

for those who share our values and commitment to quality.

About the Role

We're looking for a positive, organized, proactive, and caring Customer Service Representative (CSR) to join our growing team.

You'll be the welcoming voice for our customers, ensuring every interaction is handled with warmth, clarity, and professionalism.

Working closely with the office team, you'll support scheduling, communication, and coordination between our customers, technicians, and management - helping to keep daily operations running smoothly and everyone connected.

If you take pride in helping others, know how to prioritize with confidence, and want to be part of a company that's scaling with purpose, you'll fit right in here!

What You'll Do

Customer Care & Communication

Be the first point of contact for customers - answering calls, emails, and messages with a friendly, professional approach. Listen attentively, understand customer needs, and provide information or solutions with empathy. Schedule appointments and communicate clearly with both customers and field staff.

Scheduling & Coordination

Organize and prioritize daily service calls for our HVAC, plumbing, and electrical teams. Ensure the right technician is assigned to each job, balancing skills, location, and timing. Keep customers informed of schedules or changes in a proactive, reassuring manner.

Administrative & Office Support

Screen calls for the management team and help prioritize communications required Maintain accurate records, notes, and schedules in our office systems. Collaborate with the finance and operations teams to ensure smooth day-to-day workflows.

What You Bring

A

positive attitude and genuine kindness

in every interaction. Strong

organizational and prioritization skills

- you can manage a busy day with grace and clarity. Previous experience in customer service or administration (preferred but not required).

Excellent communication

skills - both written and verbal. Comfort with

Google Workspace

(Docs, Sheets, Gmail, Calendar) and an openness to learning new software. A

collaborative contributor

who values teamwork but is also a self-starter who takes initiative. Pride in contributing to a workplace known for excellence, professionalism, and care. You're

adaptable and open to learning

-- you see change and feedback as opportunities to grow and improve.

This role is ideal for someone looking for a long-term fit

who values consistency, reliability, and shared success. It may not be the best match for someone seeking short-term work or needing a highly flexible schedule - our environment supports those who thrive in steady, team-centered roles and enjoy contributing to a company that's always moving forward together.

Why You'll Love Working Here

Competitive Pay:

$23-$30/hour based on experience.

Vacation Accrual:

Earn time off as you grow with us.

Health & Dental Benefits:

Available after 3 months.

Intentional Growth:

We're expanding our department thoughtfully - adding great people who align with our company culture and values of kindness, professionalism, and quality.

Positive Culture:

You'll join a supportive workplace that values respect, collaboration, and doing what's right for our customers and each other. For the ambitious applicant,

training and personal growth opportunities

are available and encouraged

How to Apply

If you're a friendly, organized professional who enjoys helping others, we'd love to hear from you! Follow these instructions carefully. No phone calls please.

Send your resume and a brief cover letter explaining why you would be the best candidate for the role to

careers@vernonairconditioning.com

with the subject line: "Customer Service Representative Application - [Your Name]"

Somewhere within your cover letter, please be sure to include your favorite way to start a positive day in your cover letter -- we love people who bring good energy to the office!

Job Type: Full-time

Pay: $23.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Extended health care Life insurance On-site parking Vision care
Work Location: In person