Job Description

The

Novus Glass

team is looking for a

Customer Service Representative

to join our growing team in Greater Vancouver & the Fraser Valley.

Title: Customer Service Representative (CSR)
Reports To: Store Manager

The CSR is a vital member of the Novus Glass team. They are accountable for delivering excellent customer service while adhering to the values of our brand. Working with the Store Manager, the CSR is expected to meet or exceed store sales budgets by providing 5-Star customer service and consistently up-selling customers on value-added products.

CORE COMPETENCIES:

To succeed in the role, candidates should possess the following:

Friendly & personable demeanour Multitask with ease Passionate about delivering outstanding customer service Analytical thinker & problem solver Strong verbal communication skills Detail focused Collaborative and team minded Strong affinity for process/operations

JOB DUTIES

Assist customers from inquiry to completion, ensuring 5-Star service Effectively explain the features and benefits of the NOVUS glass to customers Complete vehicle inspections with every customer (including pictures taken of any damage) Accurately and consistently record customer information Follow up on customer visits by phone or email Up-sell products, wiper blades, Aquapel, headlight restoration, etc. Open and close the branch according to policy and procedures Make bank deposits Invoice all jobs at the end of each day Reconcile payments Order parts for jobs from suppliers Manage customer orders and deliveries

REQUIREMENTS:

High school diploma or the equivalent Able to lift 20 lbs. Must have a valid driver's license with clean abstract Must be able to work at other company sites when required based upon business needs (Vancouver, South Surrey and/or Aldergrove) Second language is considered an asset (Mandarin or Hindi) but not required

COMPENSATION:

$18 - $23 per hour based upon experience and certification
Extended health benefits (after 3 months full-time employment)
RSP match = 2% (after 1 year of full-time employment)
Annual performance reviews
2 weeks (10 days) vacation paid as accrual at 4%

Location: Langley Township, British Columbia V4W

Job Types: Full-time, Part-time

Pay: $18.00-$23.00 per hour

Application question(s):

Do you have a valid Driver's License?
Education:

Secondary School (preferred)
Experience:

office administration: 2 years (preferred)
Language:

Speak and write English with excellence (required)
Licence/Certification:

work permit with at least 16 months remaining (preferred)
Work Location: In person