Job Description

Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way.

Join an award-winning organization in its mission to provide a true alternative to Canadian consumers!

LOCATIONS:

Montreal, Quebec

ABOUT THE OPPORTUNITY:

Your core job as a Customer Experience Specialist (CES) within our call center would be to handle inbound calls from existing and new customers with a professional attitude. You would be directly responsible for ensuring a positive customer experience using first call resolution skills and providing accurate information to all customers while resolving customer inquiries.

You would be working from home on a full-time basis with the expectation of coming into the office occasionally for training, coaching, and/or team-building exercises.

This is a great opportunity for people who:

Can handle a fast-paced call center environment

Ability to deal with difficult customers and complex situations

Possess good inter-personal skills

Already have some customer service experience and are looking to join a great company and grow into an exciting new career in Telecommunications.

Key Responsibilities:

Receive inbound calls from customers

Provide appropriate support to customers, handle inquiries, provide resolution

Perform data entry associated with the position

Meet quality assurance requirements and key performance metrics

Explain products and services to new and existing customers and the potential value added

Suggest products to meet their needs

Provide alternative methods to interact with the organization (online portals, help site)

Perform other duties as business needs dictate.

Perform any other general duties as assigned by the manager or supervisor

SKILLS AND QUALIFICATIONS:

Being fluently bilingual in French and English is a requirement

Previous experience in a call center or customer service environment is an asset

Positive and enthusiastic attitude

Professional demeanor and dependable work ethic

Strong knowledge of PC navigation and Microsoft Office products

WORK FROM HOME REQUIREMENTS:

High-speed internet access;

Home offices are required to be hazard-free, private, and quiet; a video tour of space may be required

SCHEDULING AND ONBOARDING

Training schedule for the first three weeks will be Monday to Friday from 9 am to 5 pm

Work schedule subsequent to training would include shifts from Monday to Friday between 8 am - 9 pm and weekends between 9 am - 5 pm

HERE'S WHAT'S IN IT FOR YOU:

Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that's vigilantly working together towards reshaping the telecommunications landscape.

The heart and soul of our compensation program is built from the foundation of our .

• Industry-leading Corporate Medical and Dental benefits program, in addition to many other perks that make Distributel a great place to work.
• RRSP contributions.
• We promote work-life balance with generous PTO.
• We provide a great work environment with organized social events.
• You'll have opportunities for growth & development.
• We have great downtown locations and amazing people.

Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers!

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a workplace that ensures equal opportunities, development, and advancement for all.

WHAT HAPPENS AFTER YOU SUBMIT YOUR APPLICATION?

Your application is placed in our candidate pool. If your application matches the manager's search criteria, you may be contacted for a pre-screen interview.

Due to high volumes of applications, not all applicants who submit an application will be contacted.

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a work workplace that ensures equal opportunities, development, and advancement for all current and future employees.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly.

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