Job Description

Why do we need you ?POSTION PURPOSE \xe2\x80\xa2 Manage the processing of order entry and execution of orders into the system in a timely fashion with precision accuracy. Ensure that both manual and automated orders are verified and accurately entered into SAP and that all customers receive appropriate and accurate confirmations and communication within department service level agreements (SLA) \xe2\x80\xa2 Enter and execute all types of orders for various business units for Canada, including sample and third- party requests within order entry stringent turnaround time and in accordance with customers requested ship and/or delivery dates. \xe2\x80\xa2 Build and maintain relationships with customers, both internal and external \xe2\x80\xa2 Process order changes requested by customers within SLA expectations with accuracy \xe2\x80\xa2 Escalate order issues to CS Management team timely and accurately \xe2\x80\xa2 Communicate order shipment expectations to operations for rush order requests or orders needed outside stated SLA \xe2\x80\xa2 Provide solutions support to internal and external customers to ensure customers are serviced appropriately, timely and accurately \xe2\x80\xa2 Professional management of inbound and outbound call handling \xe2\x80\xa2 Process customer orders within SLA requirements based on business unit. Advise customers of any changes made to their orders and/or shipping \xe2\x80\xa2 Address pricing issues and ensure appropriate departments are aware of any order related \xe2\x80\xa2 Provide pre and post-sales support; provide knowledgeable answers to questions about products and availability; efficiently and effectively answer order status questions \xe2\x80\xa2 Resolve customer complaints on product and service issues by: determining the cause and offering the best solution to resolve the problem; expedite correction or adjustment; follow up to ensure the matter was resolved \xe2\x80\xa2 Collaborate with other departments (sales, planning, logistics, pricing and manufacturing plant team members) and utilize systems and processes to enhance the Customer \xe2\x80\xa2 Resolve customer issues at the time of original order entry with the appropriate personnel. Elevate to CS Management if requiredIs this job for you ?DESCRIPTION The customer service representative (CSR) is responsible for managing the order to cash process. Receiving and placing the order to fulfillment and invoicing. The CSR is the voice for the customer and in all areas will not personally do the task but will support all internal teams to service the customer on time and in full. CSR will build relationships with business segment team members to collaborate to support business plans and provide solutions throughout the process.Steps to join usWhat we offer\xe2\x80\xa6

• Besides a great work culture where we work hard, while trying to have fun with various events, regular company wide activities geared towards our employees and a strong safety.
• Work Hours: 37.5 hours per week.
• Hybrid work model from Mississauga Office and Home Office.
• Equipment supplied for Home Office set up.
• Volunteer Day off: Give back to the community - each employee has one paid day a year that they can use towards volunteering their time and effort with a registered.

A little more about usCertainTeed is a subsidiary of Saint-Gobain -- the world\'s largest building materials company with a 350-year legacy of innovation and growth. Saint Gobain group is leader in sustainable product development and environmental stewardship. We\'re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada. For 113 years, CertainTeed has been synonymous with quality, trust, innovation, and service. Our team designs, manufactures and distributes materials and solutions in the construction and building materials market. CertainTeed\'s broad product offering includes insulation, ceilings, roofing, siding, fence, railing, deck, exterior trim and gypsum board products. We provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change. Our offerings incorporate and promote the wellbeing for each of us and we are building a future where we collectively work together towards our core purpose to Make the World a Better Home.Legal StatementSaint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Saint-Gobain