Job Description

Customer Service Positions
Port aux Basques, NL Marine Atlantic provides a positive and inclusive work culture that is dedicated to creating an environment which promotes employee growth, career development, and job satisfaction. Come experience the pride of working with a diverse organization with newly constructed and revitalized infrastructure that has positioned itself for future sustainability. Some benefits of working with Marine Atlantic include

• competitive salaries
• defined benefit pension plan
• comprehensive health and benefit packages
• extensive professional development and training opportunities

Marine Atlantic is currently accepting applications for various positions within the United Steelworkers union to work with our shore-based departments located in Port aux Basques, NL. These positions are spare and relief and candidates can expect to work on an on-call basis. We operate 24 hours a day, 7 days a week and therefore shifts could be days, evenings, backshifts with coverage also being required on weekends and holidays. Marine Atlantic is committed to a diverse, equitable and inclusive workplace. Preference may be given to members of the following under-represented groups: women, Indigenous Peoples, persons with disabilities, visible minorities and 2SLGBTQIA+ community members. If you are a member of one or more of these groups, please state to which group(s) you identify in your application. The successful candidates will work as Ticket and Reservations Clerks and will receive additional training for some of the following positions based on education and work experience:

• Senior Administration Tickets & Senior Administration Reservations - responsible for office administration and reservation/ticketing application administration.
• Crew Clerk - assigns approved crew complement with the certificates/qualifications required for assignments on the vessels.
• Administrative Assistant - provides administrative support to various departments.
• Accounting Clerks (Payables, Receivables & Banking) - responsible for processing all purchase orders, recording all accounts receivable transactions for the company, accounting duties with a concentration in the analysis of banking and credits cards, and preparation and inputting of journal entries.
• Payroll Clerk - prepares receiver general payments for EI, CPP and income taxes for accelerated remitters throughout the month, prepares records of employment for monthly vessel employees, and audits regular payroll processes.
• Timekeeper - keeps records of daily time worked by employees, ensures vacations are taken as scheduled, calls unassigned employees for work and enters time into computer system.
• Terminal Assistant - cleans the terminal and ticket booths; clears snow and spreads salt; and assists with baggage handling.

Additional Areas of Responsibility

• Work diligently to promote a safe working environment
• Provide a high level of customer service
• Assist in the accomplishment of company objectives by performing other related duties as required.

What qualifications do I need to be considered for this opportunity?

• High School Diploma or GED Equivalency
• Ability to deal with the general public in a professional manner displaying excellent customer service skills
• Competent typing skills (requirements of 25 wpm to a maximum of at least 50 wpm) and keyboarding skills
• Computer literate, proficient with Microsoft Office
• Relevant post secondary education preferred for selected positions

Preferred Asset Qualifications for Selected Positions

• Office Administrative Assistant Diploma from a recognized institution.
• Minimum Business/Accounting Diploma from a recognized institution.
• Experience working in an office or call center environment.
• Supervisory or team lead experience.
• Experience working with a computerized ticket/reservation system,
• supply chain/accounting system, and customer payment system.
• Knowledge of general accounting practices.
• Sound knowledge of employee scheduling procedures and computerized employee scheduling system.
• Experience working with union agreements.

Please note: Candidates must successfully pass a typing test (requirements of 25 wpm to a maximum of at least 50 wpm), keyboarding testing and Microsoft Office testing. Candidates should live within commuting distance from the terminal. These positions are unionized and the successful candidates will become members of the United Steelworkers Union. Hourly Rate: Rates for positions range between $27.553 to $31.769. The Marine Atlantic Team Our employees embody our core values; they are safety oriented team-players who exhibit integrity and commitment, and always strive for excellence. Their understanding and commitment to our values make our employees an invaluable part of our organization. How do I become part of the team? If you meet the listed qualifications, are interested in this opportunity and exemplify our core values, please apply online before 4 pm (Atlantic Time) on 20 January 2023. All applicants must apply online: www.marineatlantic.ca/hiringnow Notes Marine Atlantic recognizes the importance of vaccination to reduce the risk of spreading COVID-19 while continuing to provide an essential service to the province of Newfoundland and Labrador. All employees are required to follow Marine Atlantic Covid-19 protocols. All new hires are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is requested and authorized based on one of the prohibited grounds of discrimination as defined by the Canadian Human Rights Act. As part of the recruitment process, proof of vaccination for COVID-19 will be required or the necessary documentation to provide an approved accommodation. Additional Information Marine Atlantic is a Federal Crown Corporation that provides a vital ferry service link between Newfoundland and Labrador and mainland Canada. At Marine Atlantic, we are dedicated to building and fostering an inclusive and diverse environment, where all employees and customers feel welcomed, valued, and respected. Marine Atlantic invites applications from all qualified candidates and hires on the basis of merit. We are committed to the principles of equitable employment for all and strongly encourage applications from women, Indigenous Peoples, persons with disabilities, visible minorities and 2SLGBTQIA+ community members. If you are a member of one or more of these groups, please state to which group(s) you identify in your cover letter, resume or application. To receive this job poster in an alternative format or to discuss alternate ways of completing the online application, please contact the Marine Atlantic Human Resources Department, in confidence, at recruiting@marine-atlantic.ca. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you need to be accommodated during any phase of the evaluation process, contact the Marine Atlantic Human Resources Department, in confidence, at recruiting@marine-atlantic.ca.