Job Description

Company Overview

Milani Plumbing Heating & Air Conditioning is Western Canada's largest service Company. We are provide plumbing heating and Air Conditioning services to residential and commercial clients.

Summary

We are seeking a reliable and self determined Office Administrator to join our team in Calgary. Based in our local office, you will play a vital role in managing administrative tasks that support our mission of outstanding customer service and operational excellence.

Customer Communication & Support

Contact new and existing customers to provide updates, follow up on inquiries, and ensure a positive customer experience. Conduct outbound cold calls to property management companies to introduce company services and build business relationships. Represent the company professionally in all communications--phone, email, and in person.

Administrative & Office Duties

Process finance applications accurately and in a timely manner. Maintain organized customer records, documentation, and communication logs. Support general office operations and assist with administrative tasks as needed.

Technician Coordination

Communicate daily install schedules and job details to technicians. Support technicians with information required for service jobs and ensure smooth workflow. Act as a liaison between customers and technicians to maintain clear, timely communication.

Qualifications

Proven experience in customer service and office administration. Strong phone communication and interpersonal skills. Ability to multitask, prioritize, and stay organized. Comfortable making outbound calls, including cold calls. Professional, detail-oriented, and reliable.

Education, Experience and Language

:

Min. 1 years of relevant experience Must be functional in English.

Skills Requirements

:

Ability to work under pressure to meet deadlines Ability to offer extended services to our customers Excellent Communication stills Ability to close sales Be a Problem Solver Highly organized with exceptional follow-through abilities. High integrity with advanced social skills and ability to make solid connections.

We provide

Extended Medical/Dental Training Opportunities for advancement Vacation pay Flexible work schedule
While we thank all candidates for their interest, only those who most closely match our requirements will be contaccted.

Job Types: Full-time, Permanent

Pay: $21.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Dental care Extended health care Life insurance Paid time off
Work Location: In person