Job Description

Position:

Customer Service Coordinator

Status:

Full-Time

Compensation

: Salary expectations with be

negotiated based on experience and skill level during the interview process.

We are committed to offering a competitive package that reflects the value you bring to our team.

Application Notice: We kindly as that only serious applicants apply.

We value your time and ours and encourage candidates who are genuinely interested and meet the qualifications to submit their resume.

Are you an experienced

dispatcher with administrative skills and natural people skills,

seeking new and exciting opportunities? We are looking for a

highly

organized, driven individual

to join our team as a Customer Service Coordinator.

As a

Customer Service Coordinator

, you'll pay a vital role in ensuring the smooth operation of daily communication between the office, customers and technicians.

If you're detail-oriented, thrive in a fast-paced office environment, and enjoy supporting teams with strong customer service skills and administrative sales skills, we want to connect with you!

__________________________________________________________________________________________

Key Responsibilities

: (included but not limited to)

Dispatch technicians to service calls timely and follow up with both technicians and customers

Manager daily schedules and coordinate jobs among technicians and trade certifications

Handle communication between departments, customers, and field staff

Track quotes, proposals and related documentation

Provide quick turnaround and accurate pricing to customers when required

Support administrative and sales processes with attention to detail

Ensure a high level of customer satisfaction through clear and professional communication

Qualifications & Skills

Proven experience in dispatching, scheduling, or service coordination

Strong administrative, organizational, and multitasking skills

High-level verbal & written English skills; and customer -focused service attitude

Proficiency with office software (e.g. MS Office, and scheduling systems)

Ability to work effectively in a fast-paced team-orientated environment

Detail-oriented with strong follow-up and problem-solving skills

Advantages

Opportunity to participate and be a key part of a growing and dynamic service team

Supportive, collaborative work environment

Competitive compensation and benefits package:

Monday to Friday full time hours

Free parking

Summary

Apply directly with your

resume to Email HRoffice@mac-tower.com or please drop off resume at our office.

Include Position title and date you are applying in the subject line

We thank all applications for their interest in this position and only those selected for interviews will be contacted.

Interviews will be scheduled starting the week of December 15th, 2025.

Job Type: Full-time

Pay: $35,660.67-$54,538.27 per year

Benefits:

Dental care Life insurance On-site parking Paid time off RRSP match
Work Location: In person