Job Description

Dawson Co-op invites applications for the position of

Customer Service Coordinator

to join our team at our Rolla Ag location located in Rolla, British Columbia.

Reporting to the Office Supervisor, successful candidates will be responsible for the following:

Come to work with a positive and professional approach and attitude Provide outstanding and courteous customer service to Rolla Ag customers and clients Support and lead a positive customer experience as the primary contact person for telephone and in-person inquiries, services, and support Coordinate scheduling, pick-ups, deliveries, invoicing, and payments across operations, sales, and the administrative team Perform daily audits of cash ups and deposits Act as the primary liaison between the operations, sales, and administrative team, connecting customers to the appropriate contact when required Coordinate and maintain member files, new memberships, payments, billing, pre-sales, and reorders Perform data-entry related tasks to track inventory, invoices, work orders, etc. Grow and maintain a working knowledge of the services and products provided to customers Monthly reconciliations of invoices Perform additional office administration duties, such as preparing correspondence and maintaining records and filing systems Prepare relevant research, data and financial reports to support administration as required Adhere to all Dawson Co-operative Union policies and procedures Other duties as assigned

Qualifications

Working knowledge of agricultural practices, farming, fertilizer, or crop nutrition Some post-secondary education in office administration, office technology, etc. 2-3 years experience in customer service required Problem-solving ability and strong attention to detail. Some accounts receivable and accounts payable experience an asset. Ability to utilize different office tools and software, including accounting software and Microsoft Office. Valid Class 5 driver's license with a clean abstract

Compensation & Benefits:

Extended health, dental, paramedical, and vision Life, travel, & long-term disability insurance Employee & family assistance program Pension matching program after 1 year Year-end bonus program after 1 full fiscal year of employment Employee rebate on retail purchases
To apply for this opportunity or request additional information, please contact Connie Bell, HR Advisor, at c.bell@dawsonco-op.com.

Job Type: Full-time

Pay: $21.05-$31.58 per hour

Benefits:

Company events Company pension Dental care Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Wellness program
Ability to commute/relocate:

Rolla, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):

This is a full time position which requires you to work in Rolla, BC. Are you able to commute to Rolla, BC daily?
Education:

DCS / DEC (required)
Experience:

Customer Service : 2 years (required)
Work Location: In person