Job Description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Customer Service Coordinator, Accounts Receivable
243 Consumers Road, Toronto, Ontario, M2J 4W8
The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.
C'est toute une decision que de se joindre a une entreprise. Nous offrons des perspectives d'emploi a des personnes qui, comme vous, sont travaillantes, dynamiques et fiables.
We are looking for highly motivated, customer-focused professionals to join our Enterprise Business Services team as a Customer Service Coordinator specializing in Accounts Receivables. In this crucial role, you will support our Customer Experience Team by managing inbound calls efficiently and applying strong interpersonal skills and process knowledge to resolve customer inquiries promptly and effectively.
Key Responsibilities:

• Respond promptly and professionally to customer inquiries related to billing, statements, and account charges.
• Accurately process payments and update customer account records.
• Utilize strong soft skills to manage and resolve customer escalations, ensuring a positive and seamless customer experience.
• Perform outbound calls as necessary to update customers on account status or outstanding balances.
• Communicate clearly and empathetically with customers and their Power of Attorney (POA) regarding outstanding charges and payment processing through Moneris or third-party payment portals.
• Process cheque payments, issue payment received notifications, and maintain precise account documentation.
• Manage customer requests for statements by printing, exporting as PDFs, and delivering via mail or email.

Qualifications and Skills:

• Minimum of 1 year of experience in a customer service role, preferably in accounts receivables or a related field.
• Customer-centric mindset with strong negotiation skills to achieve positive outcomes for both the business and customers.
• Excellent written and verbal communication skills.
• Demonstrated problem-solving and analytical capabilities.
• Ability to prioritize and manage multiple tasks efficiently in a fast-paced environment.
• Strong decision-making skills, supported by thorough analysis, with the ability to advise management on escalated collection actions.
• Excellent interpersonal and collaboration skills, with a proven ability to build and maintain strong relationships.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Knowledge of SAP and Genesys Cloud is an asset.
• Basic understanding of pharmacy billing processes is advantageous.
• Ability to work both independently and as part of a team.
• Bilingual in French and English is highly desirable.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.
Loblaw considere que la diversite culturelle du Canada est une source de fierte nationale et un symbole de force. Nous nous sommes donne comme priorite de refleter la diversite croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d'entreprise. Des accommodements sont disponibles sur demande pour les postulants et collegues atteints d'un handicap.
En outre, nous croyons que la conformite aux lois consiste a faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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Skills Required