Job Description

Job Overview

We are seeking a skilled and detail-oriented Customer Service Coordinator to join our dynamic team. The successful candidate will work with the Customer Service team as a liaison within the network of sales associates and Canadian distributors of our products. This will include reviewing, accepting and entering sales orders and resolving discrepancies with pricing, part descriptions, delivery dates etc. The successful candidate will be responsible for answering the Customer Service phone lines, responding to inquiries, providing information on our products, identifying part numbers and trouble-shooting problems. The position further encompasses processing customer complaints and other administrative tasks. Included in the position is also the function of working at the Reception Desk during vacation and break times of the Receptionist.

Job Duties & Responsibilities:

Review, enter and confirm customer orders and resolve discrepancies with regards to part numbers, product descriptions, pricing and delivery dates. Liaise with Finance, Production, Warehouse, Materials and other departments to ensure timely and correct processing of all customer orders. Answer the Customer Service phone lines and pick up messages from the customer service mailbox. Respond to customer inquiries on product availability, order status, product and pricing information etc. and provide quotations upon request. Verify customers' eligibility for promotions, order promotional items and document their shipment in the ERP system. Verify customers eligibility for special market pricing. Review and enter customer complaints. Assist customers with the identification of correct spare part numbers. Support the Sales teams with inquires and requests they have raised. Other administrative tasks as assigned. Cover the Reception Desk during vacation and break times of the Receptionist

Requirements

University or college certificate, preferably in Business Administration, or equivalent experience. Outgoing, customer experience focused and highly responsive to requests and issues. Strong oral and written communication skills. Enthusiastic team player. Strong administrative skills and/or experience in an administrative role such as Executive Assistant, Coordinator or Dispatcher. Proficient with Microsoft Word and Excel. Basic technical understanding. Efficient and effective in ensuring timely and accurate fulfillment of customer orders and customer requests while protecting the company's interests. Excellent prioritizing, planning and organizational skills. Strong problem solving/decision making ability. Strong work ethic

Additional Assets:

Fluent oral and written French language skills. Work experience with an ERP system, such as SAP. Experience in technical products/manufacturing environment. Customer service experience within a sales/distribution environment

Additional Information

SciCan is located in Toronto near the intersection of Highways 401 and 404 (Don Mills and York Mills). It is accessible by public transportation. We offer Competitive wages, comprehensive Benefit Package, pension program, continuing education reimbursement program, Fun & Positive team environment, a subsidized cafeteria, wellness programs, and free parking to name a few. You may learn more about Coltene-SciCan business and products by visiting our website at

www.scican.com.

We thank all candidates for their interest in SciCan. Candidates that meet the above requirements will be contacted for an interview. No phone calls please.

By applying and submitting your resume to our job posting, candidate acknowledges and confirms that the submitted resume is true and that the candidate is able to provide evidence of academic achievement or other information as required.

SciCan strongly believes that diversity in the workplace is essential to our success. We are committed to providing equal opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, disability, gender identity and we are committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process

Job Types: Full-time, Permanent

Application question(s):

Are you legally eligible to work in Canada?
Work Location: In person