Job Description

City of Port Coquitlam

Customer Service Attendant

(Part Time)

Job ID: J0123-0249
Posting Reference #: P518-03
Job Title: 22-155e - Customer Service Attendant (Part Time)
Job Type: Regular Part Time
Job Category: Recreation
Open Positions: 1
Department: Recreation
Division: Recreation
Employee Group: CUPE
Date Posted: January 5, 2023
Closing Date: January 18, 2023

This is customer service and reception work performed within the City\xe2\x80\x99s Recreation Department. An incumbent performs front line customer service, including but not limited to providing information to the public, program registration, bookings, sales and promotional assistance. An incumbent in this position processes payments, including but not limited to collecting revenues for program registrations, admissions, pass sales and other revenues. The position may also assist with a variety of duties related to customer service such as ensuring displays of program flyers and other information are available for customers and is current and tidy in all facility spaces, and updating customer information on display screens/TV monitors throughout the facilities. The work is performed in accordance with clearly defined policies and procedures and is evaluated by a supervisor on the basis of accuracy and quality of customer service provided to the public.

The Training Requirements Manual pre-qualifications for this position are:

• Completion of Grade 12.
• Foundations of Collaborative Conflict Resolution (1.5 credits) or equivalent course from recognized post-secondary institution.
• Completion of a Customer Service Training Course (minimum 12 hours) in the following areas:
• Telephone Etiquette
• Conflict Resolution
• Communications
• Customer Service
• Tourism
• Leadership
• Addressing Difficult Customers
• Public Engagement
• De-escalation (e.g. Mandt)
• Human Dynamics
• How to work with people
• Diversity & Sensitivity training
• Representing your organization\xe2\x80\x99s brand
• Creating customer loyalty
• How to handle feedback
• Six (6) months full time equivalent customer service experience
• Six (6) months full time equivalent experience with cash handling, point of sales systems or successful completion of basic bookkeeping course (16 hours)
• Standard First Aid with CPR Level \xe2\x80\x9cC\xe2\x80\x9d/ Automated External Defibrillator (AED) \xe2\x80\x93 To be obtained within trial period.

This position will be awarded in accordance with Article 10.5 of the Collective Agreement. Please refer to the Class Specification for further information and requirements.
Qualified individuals are encouraged to view the job description on the City website and to apply online at https://pocoworks.portcoquitlam.ca/internal-job-postings/ to access competition number 22-155i. It is the responsibility of interested employees to ensure that their application is received in the Human Resources Department before the deadline.

Late Applications will not be accepted.
Education : Other trades certificate or diploma
Experience : 1 to less than 7 months