Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers in a retail environment, particularly within a grocery store setting. The ideal candidate will possess strong communication skills and a passion for helping others, ensuring that every customer interaction is positive and productive.

Duties

Assist customers with inquiries and provide information about products and services. Handle transactions accurately using the Point of Sale (POS) system, including cash handling and cashiering duties. Maintain a clean and organized sales floor through effective merchandising and stocking practices. Conduct product demonstrations to enhance customer understanding and encourage sales. Upsell products by identifying customer needs and recommending suitable items. Supervise junior staff members, providing guidance and support as needed. Ensure adherence to phone etiquette standards while handling customer calls. Collaborate with team members to achieve sales goals and enhance the overall customer experience.

Skills

Strong customer service skills with a focus on creating positive interactions. Proficiency in retail math to assist with transactions and inventory management. Basic math skills for accurate cash handling and register operations. Experience in retail sales, preferably within a grocery store environment. Ability to communicate effectively, both verbally and in writing. Bilingual abilities are a plus, enhancing communication with diverse customers. Familiarity with merchandising techniques to attractively present products. Supervising experience is beneficial for those looking to take on leadership roles. Knowledge of upselling strategies to maximize sales opportunities. Join our team as a Customer Service Representative where you can make a difference in the shopping experience of our valued customers!
Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: No more than 37 per week

Work Location: In person