Job Description

Role:

Customer Service Associate

Permanent: January to June

30-40 hrs/week (weekend work is required)

July to December

16-40 hrs/week (Monday-Friday)

Start Date:

Immediately

Seasonal:

December to May 30, 2026 30-40 hrs/week (Monday-Friday, weekend work is required)

Start Date:

December 1, 2025

Salary/Wages:

Starting at $16.00/hr

Successful applicants must have access to reliable transportation as we are not accessible by city transit or rideshare.

OUR CORE PURPOSE:

Helping People Thrive
We have an endless pursuit to cultivate an environment where everyone can thrive--customers, vendors and team members alike. We empower our customers by providing expert guidance, quality products, and personalized support, enabling them to create and enjoy flourishing gardens and expected results. We invest in our team and foster an engaging workplace to be proud of.

OUR CORE VALUES TO GUIDE THE WAY:

One Team

Purpose-before-role

Authentic

Be true to yourself and others at all times

Accountable

Take ownership of your actions and responsibilities

Enthusiastic

Bring energy and passion every day

Growth

Passion for learning, adapting and innovating to stay ahead in all areas

THE COMPANY

T&T Seeds is at the starting line of gardens in Canada and has been since 1946 providing a robust and diversified selection of flower and vegetable seeds, seedling fruit and non-fruit trees, shrubs, perennial bulbs, plants, nutrients and gardening supplies. Our proprietary production processes and tailored fulfillment operations, combined with our expertise in gardening and customer care aim to help our customers thrive.

Serving Canadians, coast to coast with our online, phone and local garden center sales channels, we focus on gardeners of all sizes with an expertise in supplying and supporting small to midsize gardens and farms. Whether a garden is for supplying families, grocers, communities or manufacturers we are there.

THE POSITION

Reporting to the Manager of Customer Success and Fulfillment, this role involves answering phones and emails, taking phone orders, helping customers with questions or concerns, processing mail and fax orders, and occasionally assisting with picking and shipping orders.

REQUIREMENTS

? Attention to detail and a strong work ethic

? Ability to work well in a team setting and individually

? Knowledge in gardening

? Working knowledge of computers

? Strong customer service skills

? Excellent conflict resolution skills

? Must love dogs! (We have offi ce dogs)

INTERESTED CANDIDATES:

Apply on our company's website with your Cover Letter and Resume at ttseeds.com/we-are-hiring/

Job Types: Full-time, Part-time, Permanent, Seasonal

Pay: $16.00 per hour

Work Location: In person