Job Description

Location:

In-office (Cochrane or West Calgary area), with remote flexibility until the new office opens

Who We Are

At

BUFF

, the outdoors isn't just where we work--it's who we are. From trail runs in the Rockies to long days on the water, we design gear for people who choose adventure as a way of life. Sustainability, innovation, and community drive us forward. If you thrive on fresh air, purposeful work, and a team that values balance, you'll feel right at home with us.

About the Role

We're looking for a

Customer Service Associate

who brings warmth, organization, and a love for helping others. You'll be the first point of contact for customers across Canada--supporting both businesses and individuals with questions, orders, and product information. Whether it's processing an order, solving a problem, or sharing the latest BUFF gear news, you'll help ensure every interaction reflects the adventure and care behind our brand.

This position will be based

in-office at our new Cochrane/West Calgary location (opening soon!)

. Until the office is ready, the role will start remotely with regular in-person collaboration.

What You'll Do

Deliver Excellent Service:

Be the friendly, knowledgeable voice of BUFF--answering inquiries by email and phone, and providing timely, professional support.

Manage Orders:

Process orders, warranties, and payments with care and precision, ensuring every detail is handled smoothly.

Support Sales Operations:

Work alongside the Product and Sales Manager on administrative and customer-related tasks to keep operations running seamlessly.

Collaborate Internally:

Communicate with Original BUFF and internal teams on order processing, product designs, and shipping details.

Share the BUFF Story:

Engage customers with genuine enthusiasm for our products, updates, and brand--helping them feel part of the BUFF community.

What We're Looking For

2-3 years of customer service, order management, or administrative experience. A friendly communicator who enjoys solving problems and creating positive experiences. Strong attention to detail and organizational skills; comfortable juggling multiple priorities. Proficient in Microsoft Suite; experience with order management systems or CRM tools is an asset. A proactive, adaptable mindset with a team-first attitude. Alignment with BUFF's values: adventurous, collaborative, and sustainability-minded.

Why Join BUFF

Working at BUFF means joining a global brand that's built around purpose, adventure, and community. You'll be part of a supportive team that values balance and excellence--and you'll help lay the foundation for BUFF's growing presence in Canada.

Adventure Awaits - Apply Today!

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Dental care Extended health care Paid time off Store discount
Application question(s):

Do you have a personal or professional connection to the outdoor or active lifestyle industry? If yes, briefly explain. What excites you most about working for a brand like BUFF? Are you comfortable working in-office in either Cochrane or West Calgary?
Experience:

Customer service: 2 years (preferred)
Work Location: In person