Job Description

New Roots Herbal


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About Us

New Roots Herbal is one leading manufacturer and distributor of high-quality natural health products in Canada. Based in Vaudreuil-Dorion, the company is growing and looking for dynamic and motivated people. Are you currently seeking a new challenge that will have a direct positive impact on the well-being of thousands of people? Join our team and help us make a difference.


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Main Tasks and Key Responsibilities

Process customer orders (phone/email/online) and answer their inquiries. Enter sales orders in SAP. Manage customer accounts, inquiries, issues, and complaints. Handle returns, damaged products, and pricing errors. Maintain excellent relationship with customers. Promote our products and inform customers about current promotions. Manage an assigned internal sales territory by phone (The position does not involve telemarketing*).
Assist with training new employees as needed. Perform other related duties as required. ###

Required Competences and Skills

Strong interpersonal skills and the ability to communicate effectively. Excellent written and verbal communication skills in English and French (90 % of our clients are located across Canada and are mostly English-speaking). Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Well organized, detail oriented and a good team player. Self-motivated, able to multitask, and comfortable working with minimal supervision. Experience in sales and/or natural health products (an asset). Experience with SAP (an asset). Thrives in fast-paced environment and remains calm under pressure. ###

Education

Possess one (1) to three (3) years of experience in a customer service role.


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Schedule

Monday to Friday - 40 hours / week

Rotation from 9:00 a.m. to 5:00 p.m. / 8:00 a.m. to 4:00 p.m. / 7:00 a.m. to 3:00 p.m. (including one Friday off per month)

Full-time permanent position

In-Person position (3405, F.-X.-Tessier, Vaudreuil-Dorion (QC) J7V 5V5)

We offer a competitive salary and a bonus plan after three (3) months.
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To apply, please send your resume by email to

emploi@newrootsherbal.com

Only candidates selected for an interview will be contacted. No Agency please.


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