Job Description

Join a Fast-Moving Team That Gets Things Done

At Fast Track Packaging, we do more than just move product; we move fast, we think smart, and we deliver real solutions. We're growing quickly and looking for a motivated, people-focused team member to take on a dynamic hybrid role in

Customer Service

and

Inside Sales

. If you're someone who thrives in a fast-paced environment, loves solving problems, and can turn a quick conversation into a loyal customer, this role is for you.

What You'll Do:

This position is all about connection, organization, and driving results. You'll be the go-to for our customers, answering questions, handling orders, and making sure they get exactly what they need. At the same time, you'll play a key role in inside sales, building relationships, following up on quotes, and helping clients discover the right solutions.

Day-to-Day Responsibilities:

Customer Service:

Be the first point of contact for clients; friendly, helpful, and knowledgeable Manage orders, shipping updates, and general inquiries Assist with returns, exchanges, and resolving any issues that pop up Keep customer information organized and up to date in the CRM Help customers find the right products or solutions to fit their needs

Inside Sales:

Follow up on leads, quotes, and reorders with confidence and care Spot opportunities to upsell or cross-sell based on customer needs Support the sales team with account follow-ups and lead nurturing Jump in on trade show follow-up, email outreach, and other sales-driving initiatives Build trust and long-term relationships with new and existing clients

What You Bring to the Table:

1-3 years of experience in customer service, inside sales, or a related role Excellent communication skills, clear, friendly, and persuasive when needed Strong organizational skills and attention to detail Familiarity with CRM systems and comfort learning new tools A team-first mindset with a proactive, solution-oriented attitude Bonus if you've worked in packaging, manufacturing, or B2B sales but not required Fluency in English (spoken and written) is required; French or bilingualism is considered a strong asset

Why work with us?

Fast-growing company with lots of room to grow Supportive, down-to-earth team that moves quickly and has fun doing it Opportunities to expand your role and learn new skills Competitive pay and benefits package A chance to be part of something exciting and make a real impact

Ready to Apply?

If you're organized, reliable, and ready to support a high-performing sales and service team, we want to hear from you. Please send your resume and a brief cover letter to

marketing@ftpackaging.ca & amy.s@ftpackaging.ca

, and include the position and city you're applying for in the subject line.

Let's build the future of packaging together.

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care Flexible schedule On-site parking Paid time off Vision care
Schedule:

8 hour shift Day shift Monday to Friday
Work Location: In person