Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 90 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: CAN - Milton, Yukon Court
Job Posting Title: Customer Service Agent, Operations - 59101
Time Type: Full Time

Core Purpose and Essence of the Position: The Customer Service Agent is responsible for carrying out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt courteous and effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Operations

• Report customer feedback to management, including any signs of customer dissatisfaction.
• Maintain damage records and back-order logs
• Track on-time shipping
• Prepare reports concerning customer service activities as required
• Assure the integrity of the inventory and assist in conducting physical inventories
• Compiles, sorts and verifies accuracy of data to be entered
• Routes clients incoming orders
• Provides back up support for all accounts other that primary

Customer Service

• Respond to Customer inquiries, complaints, inventory status, status of orders, etc., in a prompt, courteous and effective manner
• Generate all related paperwork and necessary information required for customer work orders and checking all orders for special requests
• Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and Informs customer of shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.
• Collaborate closely with other departmental staff to coordinate account activities

REQUIRED COMPETENCIES:

Communication Skills:

• Excellent communication skills both verbal and written

Computer Skills:

• Knowledge of WMS System
• Intermediate skills in MS Word and Excel
• Proficient Data Entry Skills

Other

• Strong organizational skills, attention to details and problem-solving skills
• Ability to follow through and provide excellent customer service
• Ability to establish priorities and accomplish multiple tasks

MINIMUM EDUCATION and/or EXPERIENCE:

• College diploma
• A minimum of 1 years' experience in customer service and warehouse experience
• Possess basic computer skills and math skills

DSV complies with the Canadian Employment Equity Act and welcomes diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 90 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

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Why DSV