Job Description

Our team at •Victoriaville & Co • is looking for a Customer Service Agent to complete its team of Service to Distributors!


Job description


Reporting to the Customer Service Supervisor - Distributors, the Customer Service Agent's main responsibilities are to :


• Answer requests and questions from various customers in both official languages, French and English.
• Take customer orders via telephone or website and enter them into the system.
• Ensure appropriate follow-up with the team and customers by telephone and/or in writing.
• Ensure customer satisfaction by providing courteous, respectful and efficient service.
• Follow up with customers and find solutions when there are returns, complaints, etc.
• Any other related duties.


Why work at Victoriaville & Co?


• We believe that people are our strength, which is why the professional development of our people is paramount. In fact, ongoing training is an integral part of our HR practices.
• As a 4th-generation family business committed to the well-being of its employees, it's not every day you see a president so involved with his group.
• A home-grown company with an international reputation , always on the lookout for new ways to ensure growth.
• Victoriaville & Co is an important player in its community , and we're involved in a number of local organizations such as: A Notre Sante (HDA) Foundation, the Claretain College Foundation, the Creneau Connect Bois, the Victoriaville Tigers Major Junior Hockey Club, and many more!


Qualifications


Education and accreditations :


• College diploma in administrative techniques or any other combination of education and experience deemed relevant.


Type of experience required :


• 1 to 2 years' experience in a customer service department in a similar position.


Special skills :


• Fluent in French and English, both spoken and written
• Computer skills and familiarity with the Windows and Office 365 environment
• Excellent multi-tasking skills
• Strong communication skills and commitment to quality customer service
• Team-oriented
• ERP system experience (SAP experience a plus)


What can we offer?

• Possibility of working in hybrid mode
• Job security
• Reimbursement of training and development costs
• Online store
• Social activities and several employer-sponsored wellness initiatives
• Employer recognition plan
• Health budget for activities or sports equipment
• Medical and paramedical insurance
• Employee assistance program
• RRSP with employer contribution
• And much more!






•This position can be located in Victoriaville (Qc). •


•Please submit a bilingual resume! •