Job Description

• Diploma None
• Shift Day
• Job status Permanent
• Workplace Dieppe or Dartmouth
• Work timetable Full-time
• Years of experience 3 to 5 years
• Rate To be discussed
• Date according As soon as possible

Why should you join our team?

• Participation in profit sharing
• Shutdown at Christmas and all paid holidays
• Flexible insurance program (80% paid by the company after probation and up to 100% after one year!)
• Pension fund / 2 contribution options:
  • 3% employee \xe2\x80\x93 3% employer
  • 5% employee \xe2\x80\x93 4% employer
• Social club
• Paid weekly
• Reimbursement for physical activities (according to internal policy)

YOUR ROLE IN OUR TEAM

YOUR ROLE IN OUR TEAM

The Customer Service Agent ensures that all internal and external customers receive impeccable and satisfactory professional service, and manages their various requests.

THE CHALLENGES WE HAVE FOR YOU

THE CHALLENGES WE HAVE FOR YOU

• Answering various incoming calls from clients;
• Entering orders into the system;
• Prioritizing and following up orders (deliveries and returns);
• Working proactively and constantly looking for solutions;
• Working closely with Sales representatives;
• Communicating information within the representative\xe2\x80\x99s domain;
• Participating in electronic filing and archiving;

• Performing any other related duties as assigned

WHAT WE HAVE TO OFFER

WHAT WE HAVE TO OFFER

• We Take Care of Our People
• A Solid Retirement
• More Than Just Activities, It\xe2\x80\x99s a Club
• Moving Forward on a Daily Basis
• You Refer, We Reward!
• Being Healthy Is Important!
• People Who Matter to You Matter to Us
• Performance Is a Shared Effort

THE SKILLS WE ARE LOOKING FOR

THE SKILLS WE ARE LOOKING FOR

Your Education

• Diploma of collegial studies (an asset);
• 2 to 3 years of experience in customer service in a company and/or through training.

Your Knowledge

• Proficiency in MS Office (Excel and Word);
• Oral and written english;
• Oral and written French (an asset).

Your Skills and attitudes

• Excellent written and oral communication skills;
• Courtesy and commitment towards customers;
• Organizational skills;
• Autonomy and versatility skills;
• Excellent judgment and initiative;
• Ability to negotiate and manage crisis;
• Teamwork ability.

WORK CONDITIONS

• Regular full-time schedule;
• Office work.

SUBORDINATES

• None