Job Description

Company Summary

Pantos Logistics Canada Inc. provides top global logistics solutions to over 1,000 clients in services including Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo Projects.

Job Duties

• Listen to customer inquiries and provide clear, accurate responses through various communication channels (in-person, phone, email, or chat).
• Offer information about products and services and assist customers in using product features.
• Process customer orders, calculate charges, and handle payments or billing.
• Review customer accounts and make necessary updates or changes.
• Maintain records of customer interactions and escalate complex issues to managers.
• Provide feedback to relevant departments to improve business processes, marketing, and sales.
• Adhere to health and safety regulations, ensuring a safe working environment.
• Handle after-hours trouble calls when required.

Job Requirements

• Minimum of 5 years of relevant experience in customer service or a related field is preferred.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent planning, problem-solving, and leadership skills.
• Strong verbal and written communication skills with high attention to detail.
• Familiarity with warehouse procedures and tasks.
• Full compliance with safety and Environmental, Health, and Safety (EHS) requirements.
• Fluency in both French and English.

Resume de l'entreprise
Pantos Logistics Canada Inc. fournit des solutions logistiques mondiales de premier plan a plus de 1 000 clients, dans des services incluant le transport maritime, aerien, le commerce electronique, le transport routier, le courtage en douane, l'entreposage et les projets de fret.

Responsabilites professionnelles

• Ecouter les demandes des clients et fournir des reponses claires et precises via divers canaux de communication (en personne, par telephone, par e-mail ou chat).
• Fournir des informations sur les produits et services et aider les clients a utiliser les fonctionnalites des produits.
• Traiter les commandes des clients, calculer les frais et gerer les paiements ou la facturation.
• Examiner les comptes clients et apporter les mises a jour ou modifications necessaires.
• Maintenir les dossiers des interactions avec les clients et escalader les problemes complexes aux responsables.
• Fournir des retours aux departements concernes pour ameliorer les processus commerciaux, le marketing et les ventes.
• Respecter les reglementations en matiere de sante et de securite, en garantissant un environnement de travail sur.
• Gerer les appels de depannage apres les heures de travail si necessaire.

Exigences du poste

• Minimum de 5 ans d'experience pertinente dans le service a la clientele ou un domaine similaire.
• Maitrise de Microsoft Word, Excel et Outlook.
• Excellentes competences en planification, resolution de problemes et gestion.
• Competences solides en communication orale et ecrite, avec une grande attention aux details.
• Connaissance des procedures et taches liees a l'entrepot.
• Respect total des exigences de securite et de conformite en matiere de Sante, Securite et Environnement (SSE).
• Maitrise du francais et de l'anglais.

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (required)

Experience:

• Customer service: 3 years (preferred)

Language:

• French (required)
• English (required)

Work Location: In person