Job Description

We are looking for a Customer Service Administrative Assistant to join the Customer Service Department at Spector & CO. If you or someone you know is passionate about great service, self-motivated and would like to work for one of the leading promotional product companies in the industry, we invite you to apply!!
Our assistants help the US and Canadian customer service reps manage their account territories and play a huge role in allowing them to be available and respond to a maximum number of daily inbound inquiries. We are looking for people that have a passion for customer satisfaction and team work!
Job tasks include, but are not limited to the following abilities:

• To multitask and manage a large volume of emails and some internal calls, often dealing with shipments and freight issues and contacting customers for order related missing information, freight quotes and order follow up.
• Reliable team player who can be called upon to provide additional coverage, replacement or back up whenever the situation arises.
• Reception coverage during specific times, lunch breaks and for full days/vacation reception coverage as and when needed.
• Participate in special projects as needed – including data management and working on spreadsheets.
• Commitment, drive and passion to excel in the position all while promoting the Spector culture with positivity and a clear understanding of what we represent as a company, including emulating our 7 Rules of Engagement http://www.spectorandco.ca/en/the-spector-way

Skills/Requirements include, but are not limited to the following:

• 1-2 years relevant work experience in a sales or customer service-related industry, with strong focus on logistics and data management. Shipping and freight knowledge will be considered as an asset.
• Passionate about providing excellent customer service.
• Exceptional team player.
• Strong time management & organizational skills with attention to detail.
• Solid communication skills (written & oral – French and English).
• Ability to work in a fast-paced environment and multitask.
• Able to present information in a clear and concise manner.
• Good reasoning skills, able to analyze data and be a proactive thinker.
• Office 365, especially Excel proficiency.
• Cheery, outgoing and helpful disposition – in particular as replacement receptionist and greeter.

About Us Spector and Co. is a leading North American supplier of promotional products for over 70 years. Employing approximately 295 office and factory production staff. Spector & Co. ships from its modern 140,000 square foot facility and offers over 500 products: including writing instruments, journals, tech, travel, and business accessories, along with its newest categories, Ashbury Bags, Scribl books and Ora drinkware. All promotional products are decorated with their state-of the-art branding techniques.