Customer Service / Administrative Assistant
Airdrie, AB, Canada
Job Description
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Customer Service / Administrative Assistant XTL Transport Inc. is currently looking for a Customer Service / Administrative Assistant for our Langley, BC Terminal! About XTL Transport Inc.: Administrative Assignments
- Improve driver retention by providing Excellent Customer Service and always being fair with all drivers
- Manage and maintain all Accessorial and additional Billing
- Order and maintain office supplies
- Organize and file documents
- Answer phone calls and direct them to the correct party as needed
- Set up and track all outgoing mail packages
- Ensure absolute data integrity when arranging, managing and executing orders
- Enter Vacation Request
- Track Sick Day tracking
- Enter all driver payroll into system: Sort through the drivers\xe2\x80\x99 paperwork and file the BOL\'s, Audit the trip sheets with the approved guidelines, Enter the drivers times in Payroll screen that meet the criteria and any trip sheets that do not meet the criteria are handed to the Operations Manager so that they can be scrutinized further
- Ensure all EDI orders are accepted, updated and reflected accurately in the TMS
- SD loads during your shift and do TMS updates
- Ensure audit screen is up to date and reflected in the TMS
- Ensure our weekly Costco OTD report is clean and accurate
- Update appointments as per customer requests while updating drivers of any changes
- Enter comment for Dangerous goods on orders with BOL sent
- Ensuring data integrity including customer codes, pick-up and delivery dates and times, trailer numbers, bill of lading numbers, weight, seal number, temperature, and all special requirement flags to achieve customer commitments and invoice accurately.
- Coordinate pickup and delivery appointments at customer locations
- Creating new customer codes and master orders
- Communicate with customers of any delays or change in appointments
- Responsible for customer communication, ensure customers receive a response within 15 mins. Work with dispatch on response.
- Provide information when required regarding our deliveries
- Implement any new reporting procedures required by our Customer
- Other duties as assigned by the Operations/ Terminal Manager
- Completion of a Post Secondary Degree or Diploma
- Knowledge of Microsoft applications such as Word, Excel and PowerPoint
- Excellent Oral and Written communication skills
- Strong Analytical capabilities with excellent attention to detail
- Team player who is able to work well in groups
- Customer-focused attitude, with high level of professionalism and discretion
- Organization and Time management skills
- Ability to Prioritize and Manage Time
Schedule Monday to Friday, 8am to 4:30 pm Benefits
- Full benefits paid 100% by XTL
- Company matching RRSP
- Paid Vacation
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Job Detail
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Job IdJD2131787
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAirdrie, AB, Canada
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EducationNot mentioned