Job Description

Welcome to Canada Life!

Our Charlottetown office is recruiting a Customer Relations Admin for our fast paced customer oriented environment. Reporting to a Team Performance Leader in our Benefit Payment Office, you will be responsible for greeting visitors and answering general health and dental claim questions, you will also be responsible for resolving customer inquiries and escalating issues as appropriate. You will be responsible for the accurate and timely handling of incoming mail/courier, along with general administration within the office. This involves reviewing pertinent claim receipts and forms and inpuffing these details accurately into the claims tracking systems.

You will be accountable for:

• Greeting visitors and handling inquiries at reception desk
• Answering general health and dental claim questions;
• Analyzing information and resolving customer inquiries
• Escalating issues as appropriate
• Follow up phone calls to clients
• Reviewing and identifying the required information from claim forms and attachments that are needed to process submissions;
• Scan and/or distribute incoming mail and faxes;
• Create and update databases;
• Manage Outlook email box
• Photocopying, Faxing, Scanning and Filing
• Other miscellaneous administrative tasks.
• Living our company values of Customer View, Integrity, Partnership and Communities.

How do you know if this role is right for you?

• You are empathic and gain satisfaction from helping individuals
• You are a good listener - focusing on what the client is asking for and identifying what they need)
• You enjoy investigating and problem solving in order to bring issues to a resolution
• You are professional in your approach to work, allowing you to manage members who may have sensitive inquiries
• You have a willingness to learn new information on an on-going basis
• You are optimistic and have a positive approach to work and life

Required qualifications and competencies:

• College diploma in administration or the equivalent;
• Minimum of two years of relevant experience;
• Proficient with the MS Office suite and are willing to be trained on other systems
• Strong keyboarding skills required
• Team oriented;
• Well developed analytical, investigative, problem solving and decision making skills;
• Excellent customer service skills;
• Well developed communication skills (verbal and written);
• Personable and professional with a positive attitude;
• Ability to work in a fast paced environment and deal with change effectively;
• Ability to multi task
• Possess a high stress tolerance
• Knowledge of Group Insurance an asset.

Salary Range: $37,300.00 to $50,400.00

Be your best at Canada Life - Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You\'re part of a diverse and inclusive workplace where your career and well-being are championed. You\'ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you\'ll deliver on our shared purpose to improve the well-being of Canadians. It\'s our driving force. Become part of a strong and successful company that\'s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we\'re one of Canada\'s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Requisition ID: 117

Category: Claims Management

Location:

Charlottetown Prince Edward Is, Prince Edward Island, C1E 1K5

Date: Mar 2, 2024

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Canada Life