Job Description

Main Duties

Reporting to the Vice-President of iGaming & Digital Strategy, this position will create a holistic "Player 360 View" using data and technology to drive revenue and enhance customer engagement. The Manager of Customer Relationship Management & Marketing Technology will develop and execute targeted marketing campaigns that will increase the effectiveness of marketing efforts while ensuring compliance with gaming regulations, responsible gaming practices, fraud prevention, and the integrity of SIGA\'s operations.

Responsibilities include: Serve as the primary point of contact for all Customer Relationship Management and Marketing Technology related matters, taking ownership of the platform\'s functionality, enhancements, and roadmap. Provide technical, hands-on guidance to team members when developing automated data workflows and Business Intelligence (BI) reporting. Manage projects and collaborate with other business units while ensuring an agile and collective approach. Plan and provide design consultation to other departments to translate business requirements into workable solutions. Participate in other projects and activities as required, in support of SIGA\'s priorities.

Conditions of Employment

• Successful candidates are subject to a background check as well are required to obtain and maintain a gaming employee Certificate of Registration from the Saskatchewan Liquor and Gaming Authority (SLGA)/Indigenous Gaming Regulators (IGR).
• The minimum age to work in a casino or any area where gaming can be seen is 19 years of age.
• Must possess valid Saskatchewan Driver\'s License and acceptable driving record.
• Some SIGA locations operate in a high sensory environment. You may be required to work in an environment where you will be exposed to tobacco smoke, high noise levels, flashing and blinking lights, and a congested workplace. SIGA adheres to all occupational health and safety regulations and makes every effort to limit the adverse effects of these elements.
• As our organization values employee and patron safety, SIGA has instituted a Drug & Alcohol policy for its employees.
• Compliance with all regulatory requirements as may be applicable to your position including but not limited to both SLGA requirements and the Anti-Money Laundering requirements set out in the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations and policies made thereunder by Canada and FINTRAC.

Qualifications

Education

• Bachelor\'s degree in IT, Business, Marketing, Arts, or other related field; an equivalent combination of training and experience may be considered.
• Master\'s degree in Business, Statistics, or other related field is an asset.

Experience

• Minimum of 5 years\' experience in data analysis and customer relationship management strategy development.
• Experience in project management.
• Experience in technology product marketing, SaaS, hospitality and entertainment.

Core Organizational Competencies

Adapting to Change
Communication
Customer Service
Decision Making
Results Oriented
Working with Others

Once employed with SIGA there are many opportunities for learning, growth and advancement throughout the company. We take great pride in being a preferred employer and aspire to attract the very best and very brightest to become part of our family. We look forward to reviewing your application.

Saskatchewan Indian Gaming Authority