Customer Relations Specialist
Mississauga, ON, CA, Canada
Job Description
Key Tasks
Under supervision, administer customer service programs and activities Provide support for generally repetitive customer service tasks and activities to provide superior services and enhance customer satisfaction Handle basic customer inquiries, orders, service requirements and complaints Share information to service standard customer queries Perform routine administrative tasks such as research, data processing and validation, and documentation Process data and generate standard reports as required Follow standard day-to-day customer service procedures and processesStakeholders
Explain facts, practices, policies, etc. to others within the organization adhering to narrowly defined procedures, standards and guidelines Support and interact primarily with colleagues of own team Communicate information that requires some explanation or interpretation Address task-related issues appropriately to maintain work relationshipsManagement Responsibility
Individual contributor without direct responsibility for leading othersSkills
CRM, Operations Management, Quality Control, Budgets, Requirements Analysis, Customer Satisfaction, NPA, Call Centers, Complaints, Sales And Marketing, Account Management, E-Commerce, Persuasion, Adaptability, Effective Listening, Hillebrand Gori Business Knowledge, Business Processes, Stakeholder Management, Feedback
Qualifications & Key Requirements
Education Level
Vocational/Specialized/Technical/Certification
Experience Level
less than 2 years
Pay Range- $45,000-52,00k CAD
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Job Detail
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Job IdJD2617302
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMississauga, ON, CA, Canada
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EducationNot mentioned