Job Description

We are seeking a highly organized and proactive

Customer Operations Administrator

to support our customers throughout their entire lifecycle--from post-purchase follow-ups to scheduling training, coordinating logistics, tracking orders, planning events, and assisting with internal operations. This role is ideal for someone who enjoys working directly with customers while keeping the operational and logistical side of the business running smoothly.

Key Responsibilities

Customer Success & Support

Follow up with customers after purchase to ensure successful onboarding Provide shipping details, updates, and delivery confirmations Check in to ensure products are working properly and escalate issues as needed Schedule customer training sessions and track attendance Answer general customer questions or route them appropriately

Operations & Logistics

Invoice customers and manage accounts receivable/payable tracking Coordinate trade show logistics, including sign-ups, travel, booth materials, and shipments Assist the sales team with event planning and coordination, including preparation, registrations, materials, and follow-up Manage product ordering and maintain communication with vendors Update Shopify listings, pricing, inventory, and product details

Sales Support

Qualify new leads and route them to the correct team or salesperson Assist with preparing quotes, order forms, or follow-up messages

Administrative Support

Maintain organized customer records and documentation Track ongoing tasks, deadlines, and shipments Support special projects as needed

Qualifications

1-3 years of experience in customer service, operations, logistics, or administrative support Strong organization and communication skills Ability to manage multiple priorities simultaneously Experience with CRM systems, invoicing tools, and online storefronts(Shopify) is a plus Comfortable coordinating logistics and managing timelines Self-motivated with strong problem-solving skills

Nice-to-Have Skills

Experience with trade show planning or event logistics Familiarity with Shopify or e-commerce workflows Basic knowledge of accounting software (QuickBooks, Wave, Xero, etc.) Prior experience supporting a sales or customer success team

What We Offer

Flexible work environment Training provided on all systems Opportunities for growth in operations, customer success, or sales enablement Supportive and collaborative team
Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Benefits:

Dental care Extended health care Mileage reimbursement Paid time off Vision care
Language:

English (preferred)
Work Location: In person