Job Description

Type de poste:
Permanent
A la recherche d'une carriere epanouissante qui changera reellement votre vie et celle des autres? Vous etes au bon endroit.
A titre de partenaire national en solutions de sante, nous placons les gens au coeur de tout ce que nous faisons - en commencant par notre equipe de plus de 8 000 employes et employees qui mettent a profit leurs experiences personnelles et professionnelles diversifiees dans le cadre de leur travail a Medavie. Par l'entremise de la collaboration et de l'innovation, notre equipe cree des solutions d'assurance, de soins primaires et de services medicaux d'urgence a l'avant-garde de l'industrie qui viennent en aide a des millions de Canadiens et Canadiennes chaque annee.
Notre mission est d'ameliorer le bien-etre de la population canadienne afin que chaque personne puisse profiter pleinement de la vie, et cela se reflete dans notre culture d'entreprise primee. Nous celebrons l'individualite des membres de notre personnel et accordons de la valeur a la diversite de leurs points de vue et de leurs competences. C'est pourquoi en plus de vous offrir une remuneration concurrentielle et une gamme complete d'avantages sociaux, nous vous donnons acces a des possibilites de croissance professionnelle et personnelle, a des modalites de travail flexibles, a des experiences enrichissantes, ainsi qu'a un leadership bienveillant. A Medavie, chaque personne peut donner le meilleur d'elle-meme, se sentir a sa place et atteindre son plein potentiel. Joignez-vous a nous en postulant un poste des aujourd'hui.
Join Medavie Blue Cross as a Customer Loyalty & Sales Advisor - No Industry Experience Needed!
Are you looking for a rewarding career with growth opportunities, but don't have experience in the insurance industry? No problem! We'll help you get there. At Medavie Blue Cross, we believe in investing in people.
We OfferComprehensive Training - You don't need any prior experience in insurance. We provide all the training you need to succeed. Funding for LLQP Certification - We'll cover the costs for you to earn your Provincial Life, Accident & Sickness license (LLQP), opening the door to new professional opportunities in the insurance sector. Competitive Compensation - Enjoy a competitive base salary along with uncapped commission, allowing you to maximize your earning potential. Ongoing Support - You won't be on your own. We offer continuous support, coaching, and guidance throughout the entire process and beyond. Flexible Work- Do your work where you work best- remote, hybrid or onsite, it's up to you! Additionally, receive a consistent schedule with no evenings or weekends.

Your Day-to-Day
The insurance business isn't just about claims - it's about people and building strong relationships, while assisting members with all their health insurance needs. Engaging our members is more than giving them what they expect; it's about exceeding their expectations. As a Customer Loyalty & Sales Advisor, you will be empowered to support and engage our members through every interaction, while strengthening our Individual Business. You will be responsible for retaining and growing the business by providing health solutions to new and existing customers, following an established process.
ResponsibilitiesServe as the initial contact resolution specialist with Individual Plan Members to assess their plan and payment needs, utilizing strong listening and problem-solving skills; Learn and understand all lines of the Individual Health benefits, services and products to be able to successfully promote & explain them to members; Handle plan cancellation requests and provide alternate solutions by educating members and explaining the value of purchasing or upgrading our products; Communicate effectively, both verbally and written, through phone and email inquiries; Liaise with other internal departments to resolve and enhance the members' inquiries with a positive outcome and aimed at first call resolution; Research and analyze complex issues to determine appropriate resolution and aim for continuous improvement by actively seeking and identifying enhancements to processes; Meet personal and team targets.


You Need to SucceedBilingualism (French/ English) considered an asset. Obtaining a Provincial Life, Accident & Sickness license, LLQP, within 6 months from hire date is a requirement of the role; Medavie will cover the cost of an accredited education provider for the LLQP Course, as well as the first exams and licensing fees; Post-secondary education in Sales and/or Business or equivalent; 1-2 years of experience in Sales, Customer Service and/or Retention; Previous experience in the insurance or health care industry would be an asset; You like helping people and have a proven commitment to the delivery of superior customer service and retention; You are an excellent communicator - through email and phone, you are clear, concise and friendly; A strong desire to succeed, driven by individual results within a team-based environment; Self-directed and goal-oriented with a sense of accountability and resourcefulness; Ability to build relationships with members through effective conversations that foster trust and enable you to influence their decisions about their plans; Ability to quickly analyze problems and initiate effective resolutions; Strong technical aptitude - you can multitask and navigate between multiple software applications simultaneously;

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Nous croyons que les membres de notre personnel doivent representer les collectivites que nous servons et nous encourageons les personnes de tous les horizons a poser leur candidature. Pour vous offrir la meilleure experience qui soit, nous vous proposons des mesures d'adaptation pour chacune des etapes du processus de recrutement. Il vous suffit d'en faire la demande a l'equipe de recrutement. Nous nous engageons a veiller a ce que le recrutement, la fidelisation et le perfectionnement des employes et employees, de meme que leur remuneration, demeurent equitables, tiennent compte des besoins en matiere d'accessibilite et respectent l'ensemble des droits de la personne et des lois sur la protection de la vie privee qui s'appliquent. Nous remercions toutes les personnes qui ont manifeste de l'interet pour ce poste. Veuillez noter que nous communiquerons seulement avec les personnes retenues pour une entrevue.
Si vous rencontrez des problemes techniques au cours de votre procedure d'application, veuillez envoyer un courriel a : Medavie.Recruitment@medavie.ca.