Job Description

Description

Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing
your authentic self to work?

Are you a naturally curious person that believes learning is a continuous journey?

Do you prioritize your well-being and want your employer to do the same?

The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and
together, let's make the future friendly.

Our team and what we'll accomplish together

Being a part of our National Solution Delivery (NSD) team means you will own a piece of ensuring our
Commercial & Public Sector customer's services are fully functional from coast to coast. Our area spans
many duties including liaising with sales, to order support and fulfillment as well as technical
engineering, customer implementation and project management.

We are a highly efficient business services organization that delivers outstanding customer and team
experiences.

Specifically, the Customer Implementation Manager l operates as the primary liaison between the client
and TELUS to facilitate the timely and efficient installation of Voice, Data and Enhanced services. The
Implementation Manager oversees individual orders and projects to completion.

What you'll do

• Conduct customer calls and initiates customer contact/communication regarding implementation
• planning and execution.
• Work closely with customer or Client Project Managers to manage customer expectations
• Develop implementation plans for large multi-site customers including change and risk
• management processes (if required)
• National Delivery Focus

Qualifications

What you bring

• Basic knowledge of Canadian and U.S. Telecom markets and service providers
• Solid knowledge of telephony / IP products to support customer requirements (includes Enterprise
• / Government / Small-Medium Business segments)

Required Skills & Abilities

• Ability to understand circuit layouts and networking abilities within TELUS
• Scheduling flexibility is a must to support after hour/weekend client requests

Great-to-haves

• Bilingual (English & French)
• Project Management skills
• College / University degree

A bit about us

We're a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you're helping us make the future friendly.

We're committed to diversity and equitable access to employment opportunities based on ability--your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Operations

We're the ones that design, build, repair and maintain the billions of dollars' worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.