Customer Fulfillment Coordinator
Mississauga, ON, Canada
Job Description
Description and Requirements
Work Location: Hybrid (2-3 days Onsite)
Position Type: Contract (1 Year)
Location: Mississauga, ON
WilsonCTS is seeking a Dealer Support Coordinator for a Luxury Motor Vehicle Manufacturing Client. It\'s a hybrid role (2-3 days Onsite), working out of the Mississauga Branch.
Schedule: Monday to Friday
Responsibilities
- Providing first-level support for all dealer parts inquiries via an online CRM Tool and telephone.
- Managing a personal queue of dealer cases and escalating issues as needed and following up to ensure their inquiry is properly addressed.
- Tracking and providing order information regarding shipping, tracking, delays etc.
- Responsible for dealer communication of all updates of Parts Logistics news and Supply Chain Disruptions.
- Maintain the National Parts Newsletter and coordinate with team members for input.
- Support dealer program training.
- Actively improve systems, databases and other tools to properly execute position responsibilities. Complete special assignments as assigned by the Manager.
- General knowledge of the Automotive Supply change and general understanding of OE After Sales preferred.
- Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers - Bilingual preferred.
- Experience with SAP systems.
- Advanced Microsoft Office skills (Excel, PowerPoint, Word).
- Ability to effectively manage time and prioritize tasks.
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Job Detail
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Job IdJD2306176
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMississauga, ON, Canada
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EducationNot mentioned