Job Description

Join us in making vacation dreams come true!


Are you searching for a fun, passionate, travel loving team? \xe2\x80\x93Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Customer Service Supervisor to join us in making vacation dreams come true. The Customer Experience team is the first point of contact for Travel Agents and Direct Consumers regarding pre-travel concerns, complaints, and changes affecting a booking. They also answer Sunwing Travel Group related inquires made by Sales Centre Agents and work closely with internal departments and with customers directly to ensure the best resolution for all parties. The position reports to the Director, Product Support, and will be in Toronto, ON. Apply now and have your career soar to new heights - under our wing!


Work Perks:

• Hybrid Work Opportunities
• Great travel perks!
• Goodlife Corporate Discount
• Comprehensive benefits package
• RRSP Matching Program
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Caf\xc3\xa9 with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives
• See for yourself! @sunwinglife

What You\xe2\x80\x99ll Do:

• 
  Support and provide direction for team management approach of Supervisory functions for your team; responsible for ensuring all Agents understand processes and procedures and they are supported accordingly.
• Day to day support and management of a positive, service & sales-oriented environment
• Responsible for maintaining records related to (individual) assigned team\'s performance.
• Resolve escalated employee, client, partner, and customer issues as required, on a timely basis.
• Provide guidance, direction, and demonstration to resolve situations and issues that have been escalated by internal or external clients. Provide accurate answers to policies and procedures.
• Coordinate with various internal departments to assist in customer resolution and support of "extra mile" protocol.
• Set a lead by example approach, attitude, and demeanour always.

What You\xe2\x80\x99ll Need:

• 
  One (1) year of experience as a supervisor or Team Lead in a Call Centre
• Excellent communication skills, both verbal and written
• Excellent customer service and leadership skills
• Capable to work in fast-paced and rapidly changing environment.
• knowledge of TTS and basic Microsoft Office skills
• Curious and passionate for continuous learning

About Us:


Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose \xe2\x80\x9cpassionate people making vacation dreams come true\xe2\x80\x9d.


To learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe here: https://rb.gy/havndq


We thank all who apply however only those who meet the qualifications will be contacted. At Sunwing, diversity is important to us, follow this link: https://rb.gy/uqytsl to learn about how Diversity and Inclusion has always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca.